Training Specialist Jobs

About The Position

Requirements

• Three to five years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Good verbal and written communication skills and exceptional customer-service orientation.
• Ability to interact and communicate effectively in person and over the phone with people at all levels of an organization.
• Ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent changes, delays, or unexpected events.
• Ability to travel in a multi-state region; travel may be by car or plane depending on distance. The posting specifies a minimum of 50% travel in the requirements and lists 80% travel in the position details.
• Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Nice To Haves

• A degree in a technical-related field of study is preferred.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance for DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
• Work collaboratively with others, including customers’ Service Engineers.
• Train customers’ Service Engineers on installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer-service relationships with customers.
• Manage difficult customer situations positively, respond promptly to customer needs, and solicit feedback to improve service.
• Perform other duties as assigned.