Project Training Management Specialist

LMI•Remote,

3d•$60,000 - $85,000•Remote

About The Position

LMI is seeking a Project Management Training Specialist to coordinate learner services and virtual training operations for Department of Veterans Affairs (VA) technology modernization initiatives. The role combines scheduling, learning management system administration, live-session production, completion tracking, and responsive user support to make training accessible, reliable, and easy to navigate. The specialist coordinates instructor calendars and class rosters, prepares and moderates Microsoft Teams or Webex sessions, maintains enrollment and completion records, and assists learners with course access and common Jira questions. The role works with Agile instructors, instructional designers, platform support staff, and program operations to resolve issues and keep learning activities running smoothly. Success calls for anticipating learner needs, protecting data quality, identifying recurring support patterns, and following issues through to closure. LMI is a digital solutions provider focused on accelerating government impact through innovation and speed. The company invests in technology and prototypes, and provides commercial-grade platforms and mission-ready AI to federal agencies. LMI serves the defense, space, healthcare, and energy sectors and is headquartered in Tysons, Virginia.

Requirements

Associate’s degree or equivalent in education, training specialist, instructional design/technology, communications, business administration, human resources, information systems, or a related field. Two additional years of relevant experience may substitute for a Bachelor's.
At least 1 year of training operations, learning support, help desk, or related experience.
Experience supporting virtual events or classes using Microsoft Teams or Webex.
Familiarity with LMS enrollment, attendance, completion tracking, and user support.
Working knowledge of Jira Cloud and strong customer-service and organizational skills.
Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.
ITIL 4 Foundation certification.
Ability to manage concurrent class logistics, maintain accurate records, and communicate clearly with learners and instructors under time pressure.
Experience handling user information carefully and escalating technical problems with complete, reproducible details.

Nice To Haves

Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs.
Experience supporting high-volume federal training programs serving 20,000 users.
Confluence knowledge-base administration or accessibility-support experience.
Experience using ticketing or service-management tools and creating reusable support instructions for frequent learner questions.
Graduate coursework or a master's degree in education, learning technologies, or organizational learning.
Additional Atlassian credentials such as Jira Essentials or Confluence Essentials certification.

Responsibilities

Schedule live classes and manage invitations, cohorts, instructor calendars, attendance, and enrollment changes.
Set up and produce virtual training in Microsoft Teams or Webex, including breakout rooms, polls, moderation, and troubleshooting.
Maintain LMS course records, completion status, learner rosters, and routine reports, and reconcile discrepancies.
Respond to learner questions, troubleshoot access and navigation issues, and route complex support requests.
Provide practical guidance on Jira Cloud basics, dashboards, issue navigation, and standard team workflows.
Coordinate office hours, collect evaluations, and communicate recurring learner problems to trainers and administrators.
Maintain class calendars, enrollment rules, waitlists, learner reminders, instructor preparation checklists, and accurate attendance reconciliation.
Conduct pre-session technology checks and support accessibility needs, course materials, recordings when approved, chat moderation, and session follow-up.
Investigate learner completion discrepancies, manage exception queues, and produce weekly attendance and course-completion summaries.
Document and triage user questions using established knowledge articles and support procedures, escalating access or configuration problems to the appropriate team.
Collect learner evaluations and recurring support issues, and recommend improvements to course logistics, guidance, and self-service resources.