Stone - Field and Support Training Specialist, Salt Lake City, UT

BearCom•Salt Lake, NM

7d•$95,000 - $100,000

About The Position

Stone Security’s Field and Support Training Specialist focuses on an assigned local office, such as Salt Lake City, and instructs, evaluates, and mentors operations and support personnel in programming and installations, safety protocols, and site-specific procedures. The role bridges classroom theory and practical application through hands-on and classroom training while supporting compliance with industry standards. The specialist is an expert in Lenel S2 access control programs and related installation hardware, Axis cameras, Milestone VMS programming and deployments, and intrusion system programming and installations. The position works with training-department curricula and core vendors and products to support technician certifications. It collaborates closely with the assigned office’s General Manager on local training needs, evaluates employee proficiency, coordinates schedules, maintains training records, and recommends improvements to curricula and procedures. While primarily focused on the local office, the specialist may occasionally support broader training efforts.

Requirements

Expert-level knowledge of all core products and programs currently offered by Stone Security.
At least 5 years of field experience installing and troubleshooting.
Ability to teach, mentor, and communicate effectively with people from diverse backgrounds.
Ability to handle varied situations and trainee needs.
Ability to engage with all levels of management.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, Project, and SharePoint.
Strong technical abilities and knowledge of relevant technology and tools, including access control, video surveillance, and intrusion systems.
Ability to write, read, interpret, explain, and act on technical documents, engineering materials, contracts, and related documents.
Ability to make professional written, emailed, reported, and oral sales and business presentations, including complex business and technical matters to technically skilled, management, and operational audiences.
Basic understanding of TCP/IP networking.
Must be able to pass drug screening and background checks; the hiring process may also include a Motor Vehicle Record check.
Must be able to stand, walk, sit, twist, handle objects with hands, reach, push, pull, climb or balance, stoop, kneel, crouch, crawl, talk, and hear; must also use close, distance, peripheral, depth, and color vision.
Must be able to work a full-time flexible schedule with on-call availability and travel on short notice.
Must be able to drive a motor vehicle during the day and evening for extended periods.
Must be able to undertake periodic travel, including long-distance drives of several hours.
Certified in Axis Fundamentals, Axis Cameras Station, Milestone Integrator Technician, S2 Netbox, Lenel OnGuard 8.3, DMP Boot Camp, Bosch G-series, and Allegiant wireless locks.

Responsibilities

Provide direct, field-based shoulder-to-shoulder instruction and classroom instruction for new hires and ongoing training for current staff, focused on the assigned local office.
Use curricula provided by the training department and work with core vendors and products to support technician certifications in access control, video management systems, intrusion systems, and other systems as needed.
Work closely with the General Manager of the assigned local office to address personnel training needs.
Assess technician proficiency, identify gaps in knowledge and skills, and provide training in access control, video management systems, and intrusion systems.
Train technicians in installation best practices and safety requirements, and assist with arranging classes to obtain required safety certifications and comply with state regulations.
Mentor and provide expert resources to new employees and technicians in the Salt Lake City office or on project teams.
Communicate effectively with internal and external stakeholders.
Maintain training schedules and coordinate with other departments.
Recommend curriculum and training procedure updates and improvements to the training department.
Track formal training completions in BearCom University and maintain local attendance and completion records.
Occasionally assist the training department with broader training efforts.