Part Time Teller
UFCU Main • Austin, TX5d • Onsite
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Part Time Teller - Steck
UFCU Main•Austin, TX
•Onsite
About The Position
Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed, Possibilities Reimagined, and Performance Excellence Rooted in Unwavering Integrity. Under direct supervision, a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.
Requirements
- High School Diploma or GED
- Minimum of six (6) months of Teller or cash handling experience
- Minimum of six (6) months of customer service experience
- Minimum of six (6) months working in a team environment
- Ability to effectively build relationships, establish rapport, and diplomatically communicate information
- Effective active listening skills
- Strong verbal, interpersonal, and written communication skills
- Ability to be adaptable and work in a fast-paced environment
- Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
- Strong attention to detail
- Strong organizational and time management skills
- Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
- Proficient in Microsoft Office
- Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification
Nice To Haves
- English/Spanish bilingual
- Bachelor’s Degree
- Credit Union experience
- General knowledge of applicable financial industry regulations
- Military experience
- Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
Responsibilities
- Greet members
- Maintain branch appearance
- Explain basic products and services
- Identify product needs
- Answer member questions
- Resolve member issues
- Process address, phone number, and email changes
- Process check re-orders
- Establish direct deposit
- Assist with online and mobile banking
- Process transactions, mail deposits, night drop, and cash advances
- Grant access to safe deposit box
- Scan transit and on-us checks
- Validate accuracy and process member checks
- Place and communicate check holds
- Print documents, including statements, temporary checks, and direct deposit forms
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
Benefits
- We offer an environment where people care about each other – like family.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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