Member Service Associate (Teller)

GESA CREDIT UNION•Walla Walla, WA

4d•$17 - $26•Onsite

About The Position

The Member Service Associate (MSA) provides exceptional service to credit union members using entry-level knowledge of financial products and services, banking policies and procedures, and financial literacy. The role handles routine member transactions and service requests, account maintenance, digital banking assistance, and other member needs, escalating more complex matters to senior-level branch staff. The MSA looks for opportunities to deepen member relationships through appropriate referrals, follow-up, and outbound communications. The position requires accurate cash handling and transaction processing, support for routine fraud disputes, and the issuance and recording of monetary instruments and reports in accordance with the Bank Secrecy Act. The associate also helps maintain branch equipment, follows applicable policies and regulatory requirements, and participates in community events on behalf of the credit union. The position is full-time and hourly at the Walla Walla Tietan location in Walla Walla, Washington. The listed salary range is $17.13–$25.99 per hour; the posting states that Gesa starts team members in this position at $20.00 per hour.

Requirements

High school degree or equivalent required.
Demonstrate and support credit union values and service standards.
Professional written and verbal communication skills.
Ability to make timely, sound decisions that minimize risk.
Ability to ask open-ended and clarifying questions to understand member needs and deepen relationships.
Professional interpersonal skills for effective interactions with members, the public, colleagues, and all levels of leadership.
Respect and support diversity in the workplace and among the membership.
Ability to adapt to changing priorities with a positive attitude.
Attention to detail and ability to deliver timely, quality work to an acceptable standard.
Exercise discretion and sensitivity when assisting with member transactions.
Demonstrate personal integrity and ethics.
Report to work on time and maintain regular attendance.
Proficiency with varying levels of technology.
Selected candidates must pass a pre-employment credit/background check.

Nice To Haves

At least one year of customer service experience preferred.
Some cash-handling experience preferred.

Responsibilities

Provide exceptional member service and resolve member concerns promptly, taking ownership and following up as appropriate; escalate complex concerns to senior-level staff.
Understand and explain financial literacy concepts, credit union products, services, policies, and procedures to members.
Identify appropriate products and services to deepen member relationships and refer members to expert team members as needed.
Make outbound calls and use other communication methods to establish, grow, and nurture member relationships.
Perform member account transactions, maintenance, and service requests accurately and promptly.
Follow cash-handling procedures and balance the cash drawer at the end of every shift.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Assist members with digital banking enrollment, navigation, resets, and maintenance.
Assist members with routine fraud disputes.
Ensure branch equipment is functioning properly and escalate issues that cannot be repaired to leadership.
Complete assigned training programs, support a team environment, and meet or exceed service levels, performance standards, and organizational goals.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and conduct operations in accordance with company policies, procedures, and regulatory requirements.