Part Time Member Service & Sales (Teller) - Bilingual Required

Mountain America Credit Union • Kearns, UT

5d • Onsite

About The Position

Mountain America Credit Union is hiring a bilingual Member Service & Sales (Teller) to provide exceptional service to credit union members. The role assesses member needs, advises members on financial options, assists with transactions, and explains products and services that suit members’ needs and support credit union objectives. The teller uses a consultation approach to educate members about financial tools and services, cross-sells as needs arise, works toward sales and service goals, and helps resolve member concerns.

The position also performs branch transactions and operational duties, including maintaining a cash drawer, initiating wire transfers and cash advances, creating VISA cards, processing IRA and certificate-of-deposit transactions, redeeming savings bonds, applying check holds and fee reversals, and assisting fraud victims with disputes. The employee supports branch opening and closing procedures and is responsible for branch security and member information.

This is a part-time role at the Kearns 4015 W Branch. Hours vary within the stated schedule, with flexibility required for 20–25 hours per week based on branch needs. The employee may need to travel. The role has no supervisory or managerial responsibilities.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Bilingual in English and Spanish.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to perform financial calculations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to work flexibly within the listed schedule for 20–25 hours per week based on branch needs.
• Ability to complete MSR onboarding within the first 90 days, including Branch Foundations, Teller Branch Checklist, Products & Services, and Teller Follow-up Training.
• Ability to meet the stated physical demands, including lifting up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Industry experience preferred.

Responsibilities

• Assess member needs, provide advice, and assist with transactions, including opening new accounts and servicing existing accounts.
• Explain products and services that suit members’ needs and support credit union objectives.
• Educate members about options for managing financial transactions through MACU tools, resources, and technology.
• Cross-sell products and services through a consultation approach as member needs arise.
• Focus on increasing member satisfaction and account retention, and meet sales and service goals.
• Use lead lists to make outbound calls to existing members about MACU products and services.
• Resolve member problems by clarifying complaints, identifying causes, providing solutions, expediting corrections or adjustments, and following up.
• Follow up on member interactions with thank-you notes and phone calls using the MACU New Member Onboarding approach.
• Maintain a cash drawer.
• Initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards.
• Open and process IRA transactions and certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Assist with branch opening and closing procedures.
• Maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions, and keep the work area neat and clean.
• Respond to email, voicemail, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses and required onboarding training.
• Comply with applicable regulations and perform other duties as assigned.

Benefits

• Starting pay of $17.50 per hour, with the possibility of an increase based on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED