Part Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

Mountain America Credit Union • West Valley, UT

6d • Onsite

About The Position

Mountain America Credit Union is seeking a bilingual Member Service & Sales (Teller) to provide exceptional service to members by assessing their needs, advising them on financial options, and assisting with transactions. The role uses a consultation-based sales approach to educate members about the credit union’s products, services, tools, and technology, while supporting member satisfaction, account retention, and sales and service goals.

This is a part-time position at the West Valley 3500 S branch in West Valley, Utah, working 20–25 hours per week based on branch needs. Hours may vary between 8:40 a.m. and 6:15 p.m. Monday through Friday and 8:40 a.m. and 2:15 p.m. on Saturdays. Flexibility is required, and employees who work Saturday receive a weekday off. The starting pay is $17.50 per hour, with the possibility of an increase depending on experience, plus incentives.

The position also performs teller and branch operations, including cash drawer maintenance, transaction processing, account and product services, and branch opening and closing procedures. The employee must handle branch security and member information responsibly, comply with applicable regulations, complete required product knowledge training, and represent the credit union professionally. Travel may be required. The role has no supervisory or managerial responsibilities.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Bilingual in English and Spanish.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, and sit, and to use hands to handle or feel and reach with hands and arms consistently.
• Ability to stand, walk, kneel, and crouch occasionally.
• Close vision and distance vision.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Credit union or other industry experience is preferred.

Responsibilities

• Provide exceptional service by assessing member needs, advising members, and assisting with transactions, including opening and servicing accounts and explaining relevant products and services.
• Identify member needs and educate members on options for managing financial transactions through credit union tools, resources, and technology.
• Cross-sell products and services through a consultation approach and work toward sales and service goals.
• Make outbound calls to existing members using lead lists to offer consultation on credit union products and services.
• Resolve member complaints by identifying causes, providing solutions, expediting corrections or adjustments, and following up to confirm resolution.
• Follow up with members using thank-you notes and phone calls as part of the New Member Onboarding approach.
• Maintain a cash drawer and process transactions accurately and efficiently according to established policies and procedures.
• Initiate wire transfers, cashier’s checks, and cash advances; create VISA cards; process IRA transactions and certificates of deposit; and redeem savings bonds.
• Use judgment to place check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Assist with branch opening and closing procedures.
• Protect branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions, and keep the work area neat and clean.
• Respond to email, voicemail, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses and required onboarding training.
• Comply with regulations required by law and perform other duties as assigned.
• Travel when required.

Benefits

• Starting competitive pay of $17.50 per hour, with potential increases depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off.
• Volunteer time off.
• Paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED