Part Time Member Service & Sales (Teller), Bilingual English/Spanish Preferred

Mountain America Credit Union • Cedar City, UT

3d • Onsite

About The Position

Mountain America Credit Union seeks a part-time Member Service & Sales (Teller) to provide exceptional service to credit union members. The role assesses member needs, recommends appropriate products and services, assists with financial transactions, and supports member satisfaction and account retention. The teller uses a consultation-based sales approach, meets sales and service goals, contacts members from lead lists, resolves complaints, and follows up with members after interactions.

The position also performs branch operations, including maintaining a cash drawer, processing transactions and financial products, assisting with branch opening and closing, and protecting branch security and member information. The employee represents the credit union professionally, keeps the work area clean, responds to communications promptly, completes product knowledge training, and complies with applicable regulations. Travel may be required.

The role is based at the Cedar City - Main Street Branch in Cedar City, Utah. The schedule is Monday through Friday, 9:00 a.m. to 3:00 p.m., and Saturdays, 8:40 a.m. to 2:15 p.m.; a weekday off is provided when working a Saturday. Starting pay is $17.50 per hour, with potential increases depending on experience. Employees who are bilingual in English and Spanish receive an additional $1.00 per hour added to base pay.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver's license.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; stand, walk, kneel, and crouch occasionally.
• Close vision and distance vision.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Credit union or other industry experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide exceptional member service by assessing needs, advising members, and assisting with transactions, including opening and servicing accounts and explaining suitable products and services.
• Educate members about options for managing financial transactions using credit union tools, resources, and technology; cross-sell products and services as needs arise.
• Work toward sales and service goals and increasing member satisfaction and account retention.
• Use lead lists to make outbound calls to existing members and provide consultation on credit union products and services.
• Resolve member complaints by identifying the cause, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Follow up on member interactions with thank-you notes and calls using the New Member Onboarding approach.
• Maintain a cash drawer and accurately process transactions in accordance with policies and procedures.
• Initiate wire transfers, cashier's checks, and cash advances; create VISA cards; and process IRA transactions, certificates of deposit, and savings bond redemptions.
• Use judgment to place check holds and issue fee reversals; assist fraud victims by processing fraud disputes.
• Assist with branch opening and closing procedures and maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions, keep the work area neat and clean, and respond to emails, voicemail, missed calls, and other communications promptly.
• Participate in and complete product knowledge courses and required onboarding training.
• Comply with applicable regulations and perform other duties as assigned.
• Travel when required.

Benefits

• Starting pay of $17.50 per hour, with potential increases depending on experience.
• Additional $1.00 per hour added to base pay for employees bilingual in English and Spanish.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED