Part Time Member Service & Sales (Teller) Bilingual English/Spanish preferred but not required

Mountain America Credit Union•St George, UT

12d•Onsite

About The Position

Mountain America Credit Union seeks a part-time Member Service & Sales (Teller) to provide exceptional service to credit union members. The role assesses members’ needs, advises them on suitable solutions, assists with transactions, and explains relevant products and services. Bilingual English/Spanish skills are preferred but not required. The teller supports branch operations by maintaining a cash drawer and processing member transactions, including wire transfers, cashier’s checks, cash advances, VISA cards, IRA transactions, certificates of deposit, and savings bond redemptions. The role also assists with fraud disputes, branch opening and closing, and branch security. The position is based at the St George Mall Dr Branch in St. George, Utah, and follows a part-time schedule of Monday through Friday, 11:00 a.m. to 3:00 p.m., and Saturdays, 8:40 a.m. to 2:15 p.m. Employees working Saturday receive a day off during the week. Starting pay is $17.50 per hour and may increase depending on experience, with incentives. Employees bilingual in Spanish and English receive an additional $1.00 per hour. Other listed offerings include performance reviews with opportunities for compensation increases, paid time off, volunteer time off, paid holidays, matching 401(k), tuition assistance, and professional development. Medical and dental benefits with minimal employee contribution are specified for full-time employees.

Requirements

At least six months of customer service experience.
High school diploma or equivalent.
Valid driver’s license.
Proficient computer operating skills and familiarity with Microsoft Office, including Outlook, Word, and Excel.
Thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross-sell credit union financial services to support exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively in writing and verbally.
Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
Close vision and distance vision.
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

Credit union industry experience.
Bilingual English/Spanish skills.

Responsibilities

Provide exceptional member service by assessing member needs, advising them, and assisting with transactions, including opening new accounts and servicing existing accounts.
Educate members about financial transaction options using Mountain America tools, resources, and technology, and recommend or cross-sell products and services through a consultative approach.
Work toward sales and service goals and support member satisfaction and account retention.
Use lead lists to call existing members and provide consultation about credit union products and services.
Resolve member complaints by identifying causes, providing solutions, arranging corrections or adjustments, and following up to confirm resolution.
Follow up on member interactions with thank-you notes and phone calls using the New Member Onboarding approach.
Maintain a cash drawer and process transactions accurately and efficiently in accordance with policies and procedures.
Initiate wire transfers, cashier’s checks, and cash advances; create VISA cards; and open and process IRA transactions, certificates of deposit, and savings bond redemptions.
Use judgment to place check holds and issue fee reversals.
Assist fraud victims by processing fraud disputes.
Assist with branch opening and closing procedures and maintain branch security, including vault combinations, security codes, and member information.
Represent the credit union professionally in dress and actions, keep the work area neat and clean, and respond to communications in a timely manner.
Participate in and complete product knowledge courses.
Travel as required, comply with applicable regulations, and perform other duties as assigned.

Benefits

Starting pay of $17.50 per hour, potentially higher depending on experience, plus incentives.
Additional $1.00 per hour for employees bilingual in Spanish and English.
Performance reviews with opportunities to increase compensation.
Medical and dental benefits with minimal employee contribution for full-time employees.
Paid time off.
Volunteer time off.
Paid holidays.
Matching 401(k).
Tuition assistance.
Professional development.