Part Time Member Service & Sales (Teller), Bilingual English/Spanish Preferred

Mountain America Credit Union•Cedar City, UT

4d•$18 - $19•Onsite

About The Position

Mountain America Credit Union seeks a part-time Member Service & Sales (Teller) to provide exceptional service to credit union members. The role assesses members’ needs, advises them on financial options, assists with transactions, and uses a consultation-based sales approach to recommend relevant products and services. The teller works to increase member satisfaction and account retention and is expected to meet sales and service goals. The position is based at the Cedar City – Main Street Branch in Cedar City, Utah. The schedule is Monday through Friday, 9:00 a.m. to 3:00 p.m., and Saturdays, 8:40 a.m. to 2:15 p.m., with a weekday off when working a Saturday. Bilingual English/Spanish skills are preferred and qualify for an additional $1.00 per hour. Starting pay is $17.50 per hour, with potential increases based on experience, plus incentives. The role also performs teller and branch operations, including maintaining a cash drawer, processing financial transactions, assisting with fraud disputes, and following branch security procedures. It requires professional communication, timely responses to member inquiries, completion of product knowledge courses, and compliance with applicable laws and credit union policies. Travel may be required.

Requirements

At least six months of customer service experience.
High school diploma or equivalent.
Valid driver’s license.
Proficient computer operating skills.
Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to develop thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross-sell credit union financial services to provide exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively in writing and verbally.
Ability to talk, hear, sit, handle or feel objects, and reach with hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

Industry experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Provide exceptional service by assessing member needs, advising members, and assisting with transactions, including opening new accounts and servicing existing accounts.
Explain products and services that suit members’ needs and support credit union objectives.
Educate members about financial transaction options using credit union tools, resources, and technology; cross-sell products and services as needs arise.
Focus on increasing member satisfaction and account retention, and meet sales and service goals.
Use lead lists to contact existing members and consult with them about credit union products and services.
Resolve member complaints by identifying causes, providing solutions, expediting corrections or adjustments, and following up.
Follow up on member interactions with thank-you notes and phone calls using the New Member Onboarding approach.
Maintain a cash drawer.
Initiate wire transfers, cashier’s checks, and cash advances.
Create VISA cards.
Open and process IRA transactions, certificates of deposit, and savings bond redemptions.
Use judgment to place check holds and issue fee reversals.
Assist fraud victims by processing fraud disputes.
Process transactions accurately and efficiently in accordance with established policies and procedures.
Assist with branch opening and closing procedures.
Maintain branch security, including vault combinations, security codes, and member information.
Represent the credit union professionally in dress and actions, and keep the work area neat and clean.
Respond to email, voicemail, missed calls, and other communications in a timely manner.
Participate in and complete product knowledge courses.
Comply with regulations required by law and perform other duties as assigned.
Travel when required.

Benefits

Starting pay of $17.50 per hour, with possible increases depending on experience, plus incentives.
Additional $1.00 per hour added to base pay for bilingual English/Spanish employees.
Performance reviews with opportunities to increase compensation.
Medical and dental benefits with minimal employee contribution for full-time employees.
Paid time off.
Volunteer time off.
Paid holidays.
Matching 401(k).
Tuition assistance.
Professional development.