Lead Teller

PNC•Las Cruces, NM

5d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace where employees are respected, valued, and able to contribute to the company’s success. This Lead Teller role is within PNC’s Lohman Branch and is based in Las Cruces, New Mexico. PNC is an in-office company. Bilingual Spanish is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Lead Teller coaches, mentors, and leads tellers by example while delivering customer experiences intended to support customers’ financial wellbeing and loyalty. The role processes customer interactions, explains options for completing financial transactions, identifies banking opportunities, and makes appropriate referrals. It also supports efficient and accurate teller and branch operations, adherence to policies and procedures, and assists the Branch Manager with performance management and new-hire selection. Successful candidates demonstrate customer focus and effectively manage risks in accordance with PNC’s Enterprise Risk Management Framework. The position typically requires at least one year of related experience. A university or college degree, high school diploma, or GED is not typically required; a comparable combination of education, job-specific certifications, and experience may be considered. No certifications, licenses, or language assessments are required.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply customer-focused practices and leverage customer needs and satisfaction information to create customized solutions.
Assess and manage business risks in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Bilingual Spanish.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful customer conversations and identifying opportunities.
Coach tellers on lobby engagement and positioning PNC products to meet customer needs.
Educate customers on using technology, tools, and resources to manage financial transactions.
Coach tellers in clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, subject to eligibility.
Pension and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law, subject to eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.