Lead Teller

PNC•Fayetteville, NC

5d•Onsite

About The Position

As a Teller Lead in PNC’s retail banking organization, the employee is based at the Main Branch in Fayetteville, North Carolina. The position coaches, mentors, and leads tellers by example to deliver a distinctive customer experience, support customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals. The role supports efficient, accurate teller and branch operations while ensuring adherence to policies and procedures and exercising sound judgment within established limits. It also assists the Branch Manager with performance management and new-hire selection. This is an in-office position. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience; related experience or product knowledge is needed to accomplish primary duties.
A university or college degree, high school diploma, or GED is typically not required for roles at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certification or license.
No required or preferred language assessment.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing, loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify customer banking opportunities and refer customers appropriately to branch staff.
Lead tellers in holding meaningful customer conversations to identify opportunities and make referrals.
Coach tellers in lobby engagement, connecting with customers, and positioning PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using available technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.