Teller

Hills Bank•North Liberty, IA

About The Position

The Teller directly serves bank customers by handling paying and receiving functions, including transactions involving savings, checking, credit, mortgage, and consumer loan accounts, as well as services such as issuing money orders. The role is primarily responsible for providing high-quality teller service, balancing daily, maintaining confidentiality, and complying with applicable laws, regulations, and bank procedures. Tellers refer customers to other bank departments when appropriate and support the bank’s overall sales and customer relationship efforts. Hills Bank provides a designated career path and detailed training program, beginning with foundational and teller training and progressing to more advanced teller responsibilities and exposure to other areas of the bank. Training includes shadowing experienced coworkers in the branch. The role is full-time, averaging 40 hours per week, with a Monday–Friday schedule and availability between 8:15 a.m. and 5:45 p.m., plus every other Saturday morning from 8:15 a.m. to 12:15 p.m. The starting wage is $17.00 per hour, and the position is eligible for a Spanish proficiency pay differential.

Requirements

Preferably a high school degree or equivalent.
1–2 years of experience in a related position; retail experience with cash handling responsibilities is preferred.
Computer skills and ability to use office equipment in a typical office environment.
Dexterity to count money.
Ability to lift 50 pounds.
Successfully complete all training and evaluation requirements in the Retail Teller Career Path for progression from Teller 1 to Teller 2 to Teller 3.
Availability Monday through Friday between 8:15 a.m. and 5:45 p.m. and every other Saturday from 8:15 a.m. to 12:15 p.m.

Nice To Haves

High school degree or equivalent.
Related retail experience with cash handling responsibilities.
Spanish proficiency, eligible for a pay differential.

Responsibilities

Provide exceptional, courteous customer service and respond to customer needs, inquiries, and problems.
Process checking and savings transactions, loan payments, credit card transactions, deposits, and other customer transactions.
Issue official checks, money orders, and bank checks; redeem bonds; and assist customers with additional services.
Verify and record information as required, follow bank procedures, and maintain confidentiality of customer account information.
Open the night deposit vault, log and distribute its contents, and process deposits and transactions using dual control.
Assist customers with access to safe deposit boxes while following bank procedures.
Understand and comply with laws and regulations relevant to teller duties, including the Bank Secrecy Act, privacy requirements, and funds availability policy.
Answer telephone inquiries from customers and internal staff about accounts and related matters.
Maintain required working funds, count and verify currency, and balance the assigned cash drawer daily with minimal variances.
Help supervisors reconcile errors or discrepancies and purchase working money supplies from the Assistant Branch Manager or Branch Manager as needed.
Identify customer financial-services needs, cross-sell bank services, provide referrals to appropriate departments, and advise customers about promotional items and services.
Participate in retail product campaigns, special events, and promotions, and use the bank’s CRM system to personalize interactions and manage referrals and customer information.
Adhere to customer service standards through the Voice of the Customer program.
Assist with other bank activities and perform other duties as assigned.
Participate in at least three bank-sponsored or community events annually.