Teller

Renasant Bank•Pelham, AL

About The Position

Tellers process customer transactions, respond to inquiries, and identify and refer potential sales opportunities to other bank representatives or lines of business when appropriate. They follow bank policies and procedures, complete transactions accurately, mitigate risk, and provide an exceptional customer experience as the first point of contact in the branch. Senior Tellers also carry additional operational and sales performance goals, often serve as back-up to the Head Teller, and lead by example as role models for teller teammates. The job description outlines the general nature of the work; duties may change or be supplemented as needs arise, and reasonable accommodations may be made for employees with disabilities.

Requirements

High school diploma or equivalent.
Ability to communicate with customers and identify opportunities to address their financial needs by recognizing cues while processing transactions.
10-key skills.
Mathematical ability, including counting cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of, and ability to learn, bank products and solutions.
Ability to travel for training, development opportunities, and between branches as needed.
For Senior Tellers: at least one year of successful teller experience.
For Senior Tellers: at least one year of previous back-up Head Teller experience.

Nice To Haves

One year of teller experience and/or previous cash-handling experience.
Six months of customer service experience.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Identify customer needs and refer customers to the platform for additional needs-based conversations.
Apply Renasant Bank service standards in interactions with customers and teammates.
Listen for customer issues and concerns, resolve them when possible, or refer them to an appropriate branch teammate.
Maintain service knowledge in accordance with applicable regulations, policies, and procedures.
Perform daily branch operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures, including quarterly branch assessments, as needed.
May coach and mentor teller teammates and serve as a role model in operational matters.
Perform other related duties as assigned.
For Senior Tellers, carry additional operational and sales performance goals and provide back-up support to the Head Teller.