Technical Writer I
Eigen Development • Henderson, NV18d
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Technical Writer
Eigen Development•Henderson, NV
About The Position
Shift4 is hiring a Technical Writer I to join its Knowledge Management team within the Transformation division. The team creates content that enables learning and strong performance for employees, sales partners, and product end users. The writer contributes to a learning culture by creating clear, useful documentation and improving the user experience. The role involves developing and maintaining technical and process documentation, collaborating with stakeholders, and managing assigned work in a fast-paced environment. Writing samples may be requested during the interview process.
Requirements
- 1–4+ years of experience in technical writing, content development, or a related field.
- Strong writing, editing, and proofreading skills, with attention to detail.
- Ability to organize information clearly and communicate complex topics in a user-friendly manner.
- Strong research and information-gathering skills.
- Ability to work independently and collaboratively in a team environment.
- Clear, concise technical writing and editing skills.
- Ability to translate complex information into user-friendly content.
- Ability to write and structure content for AI and search optimization.
- Ability to follow style guides, templates, and governance standards.
- Ability to research topics and collaborate with subject-matter experts.
- Ability to manage content in knowledge platforms.
- Ability to maintain accuracy, consistency, and attention to detail.
- Ability to manage priorities, deadlines, and feedback.
Nice To Haves
- Familiarity with documentation tools and content management systems.
- Experience with Salesforce Service Cloud or Zendesk.
- Understanding of the Point of Sale and Payments industry.
Responsibilities
- Write, review, edit, and maintain technical and process documentation according to Shift4 guidelines.
- Collaborate with team members to address content gaps and incorporate user feedback for continuous improvement.
- Identify and address documentation gaps using user feedback, support insights, and stakeholder input.
- Produce clear, concise documentation tailored to its intended audience.
- Participate in team meetings and suggest improvements to documentation processes.
- Manage assigned tasks and projects to meet deadlines in a fast-paced environment.
- Maintain consistent formatting, tagging, and structure across knowledge content.
- Participate in documentation reviews and contribute ideas for improving processes, templates, and user experience.
- Build effective relationships with cross-functional stakeholders to support product and operational documentation needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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