About The Position

Under limited direction, the Technical Writer I leads tasks involving the development of detailed operation, maintenance, and troubleshooting procedures, checklists, technical specifications, service bulletins, training materials, and reports. The role supports customer requirements and expectations while working in a fast-paced environment with established delivery schedules. It is a hybrid position requiring technical expertise and writing proficiency. The position involves writing technical documentation and manuals to customer specifications, troubleshooting mechanical, electrical, and hydraulic systems on heavy-duty equipment, researching and reusing existing information and illustrations, coordinating technical content, and organizing technical data for future projects. The Technical Writer I also tracks task time and status, communicates project needs and progress, meets deadlines, follows safety protocols, supports onboarding and training, and reviews requirements for compliance with customer agreements. Other job-related tasks may be assigned with reasonable accommodation.

Requirements

  • High school diploma or GED required.
  • Associate degree in a technical or mechanical field, or equivalent work experience, required.
  • Strong troubleshooting experience with mechanical, electrical, hydraulic, and pneumatic systems.
  • Mechanical aptitude, especially relating to automotive or military equipment.
  • Familiarity with diagnostic tools such as OBD II, CAT ET, Allison DOC, Bendix Diagnostic, Dearborn, WABCO Toolbox, or other OEM tools.
  • Proficiency in Microsoft Office Suite and Adobe Acrobat, and ability to interpret engineering drawings and data.
  • Critical thinking and strong attention to detail.
  • Willingness to work overtime as needed.
  • Applicants must be authorized to work in the United States without sponsorship.

Nice To Haves

  • 0–2 years of experience writing complex technical documents preferred.
  • Experience with Department of Defense (DoD) technical documentation preferred.
  • Past experience in technical writing or documentation, potentially for 2–4 years.
  • Military service or support of military programs.
  • Experience in automotive repair, maintenance, or diagnostics.
  • Experience writing or editing manuals for DoD or heavy-duty equipment.

Responsibilities

  • Write technical documentation and manuals in accordance with customer specifications.
  • Troubleshoot mechanical, electrical, and hydraulic systems on heavy-duty equipment.
  • Research and reuse existing data, text, and illustrations.
  • Draft and coordinate technical content for final products.
  • Archive and organize technical data for future projects.
  • Track time spent on tasks and report status to management.
  • Communicate project needs and progress clearly.
  • Meet established deadlines while adhering to company policies.
  • Follow and enforce safety protocols.
  • Assist with onboarding and training new or transitioning team members.
  • Review project requirements for compliance with customer agreements.
  • Perform other job-related tasks as needed, with reasonable accommodation.

Benefits

  • Flexible scheduling
  • Unlimited PTO
  • Health, dental, and vision insurance with company allowance
  • 401(k) retirement plan
  • Employee ownership through an ESOP
  • Onsite gym with personal trainer
  • Pet-friendly office
  • Summer hours for work-life balance
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