Documentation and Technical Writer

DecisionPoint | Cortek • ,

16h • Remote

About The Position

DecisionPoint Corporation is seeking a Documentation and Technical Writer to support technical documentation, knowledge management, and compliance activities in a large federal and DoD IT environment. The role develops, maintains, and standardizes documentation concerning IT operations, Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, and cybersecurity processes. The writer translates complex technical information into clear, accurate, accessible materials aligned with federal and DoD standards, Section 508 accessibility requirements, and ITIL v4 best practices. The position collaborates with engineering, cybersecurity, compliance, and operations teams to maintain accurate documentation, support audit readiness, and improve documentation processes. The position is fully remote.

Requirements

• Active Secret clearance or higher.
• Bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.
• At least 5 years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
• Experience developing and maintaining technical documentation for enterprise IT systems, infrastructure, or operational environments.
• Experience creating SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.
• Experience supporting Disaster Recovery, Continuity of Operations, contingency planning, or IT operational documentation.
• Experience collaborating with technical subject matter experts, engineers, cybersecurity professionals, and IT operations teams to gather and validate technical information.
• Experience maintaining organized, version-controlled documentation repositories and tracking revisions.
• Experience preparing documentation for compliance reviews, audits, assessments, or operational readiness activities.
• Ability to translate complex technical concepts into clear, structured, user-friendly documentation for technical and non-technical audiences.
• Strong understanding of technical writing principles, documentation standards, formatting, and document lifecycle management.
• Knowledge of ITIL v4 frameworks, terminology, and IT service management processes.
• Familiarity with Disaster Recovery, COOP, contingency planning, and IT operational documentation requirements.
• Understanding of federal accessibility standards, including Section 508-compliant document formatting.
• Proficiency with Microsoft Office applications, particularly Word, Excel, PowerPoint, and SharePoint.
• Experience using document management systems, collaboration platforms, or knowledge management repositories.
• Familiarity with version control, change tracking, document approval workflows, and quality assurance processes.
• Ability to review technical documentation for accuracy, consistency, completeness, and compliance with established standards.
• ITIL v4 Foundation certification.
• Excellent technical writing, editing, proofreading, and communication skills.
• Strong attention to detail, accuracy, and documentation quality.
• Ability to organize complex technical information into clear, logical, accessible materials.
• Strong organizational and time-management skills, including the ability to manage multiple documentation deliverables.
• Ability to work independently and collaborate effectively with cross-functional technical teams.
• Strong analytical and problem-solving skills to identify documentation gaps and recommend improvements.
• Ability to communicate effectively with engineers, cybersecurity personnel, program managers, and government stakeholders.
• Commitment to maintaining accurate, accessible, and audit-ready technical documentation.
• Adaptability and willingness to learn new technologies, processes, and documentation tools.

Nice To Haves

• Experience supporting federal, DoD, or other regulated IT environments.
• Familiarity with NIST Risk Management Framework, particularly the Contingency Planning control family.
• Experience developing or maintaining RMF artifacts, security documentation, audit evidence, or compliance reports.
• Experience with IT service management platforms such as ServiceNow or similar tools.
• Experience with Confluence, SharePoint, Jira, or comparable documentation and collaboration platforms.
• Familiarity with cybersecurity policies, IT governance, and federal compliance requirements.
• Experience supporting Disaster Recovery exercises, system recovery testing, or operational readiness assessments.
• Experience developing workflow diagrams, process maps, technical illustrations, or system documentation.
• Familiarity with documentation automation, content management systems, and knowledge-base development.
• CompTIA Security+ certification.
• Certified Technical Writer certification or equivalent technical writing certification.

Responsibilities

• Develop, write, edit, and maintain SOPs, system guides, operational runbooks, process documentation, and knowledge-base articles.
• Maintain Disaster Recovery, Continuity of Operations, contingency planning, and system recovery documentation.
• Create and update technical manuals, workflow diagrams, process maps, and documentation supporting IT operations and system administration.
• Collaborate with engineering, cybersecurity, IT operations, and compliance teams to gather technical information and ensure documentation accuracy.
• Support Risk Management Framework documentation requirements, including contingency planning controls and compliance artifacts.
• Assist with preparing After-Action Reports, Corrective Action Plans, Disaster Recovery test reports, and other operational documentation.
• Ensure technical documentation complies with Section 508 accessibility standards and organizational formatting requirements.
• Maintain document repositories, version control, revision histories, naming conventions, and archival procedures.
• Develop and maintain standardized templates, style guides, and documentation processes.
• Support audit readiness by organizing technical documentation, compliance evidence, and supporting materials for reviews.
• Review existing documentation for gaps, outdated information, and opportunities for improvement.
• Ensure documentation reflects current system architectures, configurations, operational procedures, and technical changes.
• Apply ITIL v4 principles and best practices to standardized IT service management documentation and workflows.
• Support continuous improvement initiatives to enhance documentation quality, accessibility, usability, and efficiency.

What This Job Offers

• Job Type: Full-time