Technical Writer

Becton Dickinson Medical Devices•Durham, NC

19d•Onsite

About The Position

BD is seeking a Technical Writer to join its global technical documentation team within the Pharmacy Automation business, supporting automated pharmacy systems and related software solutions. The role develops customer-facing and internal product documentation that enhances usability, communicates design intent, improves the customer experience, and complies with BD style guidelines and applicable regulatory requirements. The Technical Writer creates documentation for product suites, including hardware and software user guides, installation guides, communication and service bulletins, service manuals, and release notes. The role reviews product data and works with quality, regulatory, marketing, engineering, and other subject matter experts to determine documentation content and detail, especially for instructions for use. It also develops illustrations and other visual materials, follows templates and review processes, and prepares documents for final production and release. The position requires managing multiple projects and prioritized tasks, gathering information proactively, working independently with minimal supervision, and solving problems with product core team members. BD emphasizes on-site collaboration; most roles require at least four days in the office per week. Remote or field-based arrangements are stated separately when applicable.

Requirements

Bachelor’s degree in English, Journalism, Communications, or another liberal arts field.
Experience working in a regulated industry, such as pharmaceuticals or medical devices, supporting compliance with regulatory requirements.
At least three years of experience writing and editing hardware/software user guides in print and online, and other technical product documentation.
Ability to effectively manage and deliver prioritized tasks.
Ability to demonstrate initiative in gathering information for documentation.
Ability to work independently with minimal supervision.
Ability to think independently and solve problems with product core team members.
Strong technical aptitude and spatial reasoning skills.
Familiarity with electromechanical concepts and software application usage.
Ability to balance multiple projects with strong follow-up and project management skills.

Nice To Haves

Experience with SolidWorks Composer.
Experience with XML-based content management systems (CMSs).
Experience with content delivery portals.
Initial professional experience with AI tools.

Responsibilities

Develop product documentation for BD product suites, including hardware and software user guides, installation guides, communication and service bulletins, service manuals, and release notes.
Review product data, requirements, specifications, drawings, part lists, and prototypes to create customer-facing and internal documentation.
Ensure documents are accurate, clear, appropriate, and consistent.
Create illustrations, flow charts, diagrams, line art, and product photos for quality and technical documentation.
Collaborate with quality, regulatory, marketing, engineering, and other subject matter experts to determine documentation content and level of detail, particularly for instructions for use.
Recommend changes to improve document readability, clarity, conciseness, and style.
Follow established templates, guidelines, and product documentation review processes.
Prepare documents for final production and release.
Manage multiple projects, follow up effectively, and deliver prioritized tasks.
Gather information proactively and work independently with minimal supervision.