IS Technical Writer

Community Health Network of Connecticut, Inc. • Wallingford, CT

18d • $81,075 - $108,100 • Hybrid

About The Position

Community Health Network of Connecticut, Inc. (CHNCT) is seeking an IS Technical Writer to develop and compose technical, end-user, and operational departmental documentation, procedures, and manuals that support department plans and objectives. Working under the direction of the Manager, IS Technical Writing, the writer conducts interviews and researches departmental processes, technical configurations, programs, and projects to gather, analyze, and compile information. The role develops original documentation and turns complex technical information into clear, accurate, user-focused content.

The position develops and maintains an inventory of IS documentation and organizes and updates policies, procedures, technical architecture documentation, data and process flows, business requirements, end-user materials, and other standard IS documentation. It also works with external vendors and contractors to gather technical information for initiatives, business requirements, IT contracts and agreements, and documentation. Microsoft SharePoint is used to organize departmental documentation. The role is hybrid and requires working onsite at the Wallingford, Connecticut office two days per week.

Requirements

• Four years of post-secondary education desired.
• Associate’s degree desired; bachelor’s degree preferred.
• A relevant technical field, journalism, communications, or English is the desired major.
• Five to seven years of related experience desired.
• Technical writing or IT documentation experience required.
• Ability to quickly learn and understand complex topics.
• Experience writing documentation and procedural materials for multiple audiences.
• Administrative, technical writing, and editing skills.
• Knowledge of Microsoft products, including Word, Excel, PowerPoint, Visio, Copilot, and SharePoint.
• Excellent verbal, written, and organizational skills.
• Demonstrated experience developing end-user manuals, system documentation, data dictionaries, data diagrams, and operational procedures.

Nice To Haves

• Technical understanding or documentation experience in IT environments, including networks, servers, operating systems, security, programming, and database technologies.
• Knowledge of technical documentation standards such as 21 CFR Part 11 and ISO 9001.
• Knowledge of security and process frameworks such as HITRUST, NIST, and ITIL.
• Experience with RoboHelp.
• Knowledge of a technical field such as engineering, computer science, healthcare, or medicine.
• Professional certification; comparable experience may be considered.

Responsibilities

• Develop, maintain, and revise IS technical, end-user, and operational documentation, procedures, and manuals.
• Conduct interviews and research departmental processes, technical configurations, programs, and projects; gather, analyze, and compile information.
• Create original documentation and translate complex technical information into clear, accurate, user-focused content.
• Develop and maintain a master inventory of responsible IS documentation, procedures, and projects.
• Organize and maintain IS policies, technical and operational configurations and procedures, technical architecture documentation, data and process flow documents, business requirements, end-user documentation, and other standard IS documentation.
• Work with external vendors and contractors to gather technical information for initiatives, business requirements, IT contracts and agreements, end-user documentation, and other standard IS documentation.
• Maintain, revise, and assist in developing IS policies and procedures.
• Use tools such as Microsoft SharePoint to organize departmental documentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree