Maintenance Technical Writer

the LEGO Group•Richmond, VA
•Hybrid

About The Position

The Technical Writer partners with Training and Operations to create, maintain, and improve Standard Work documentation that supports a safe, productive, and highly skilled workforce. The role ensures local and global processes are clearly documented, standardized, and accessible while supporting employee training and continuous improvement initiatives across the organization. The schedule is Admin (8 AM–4:30 PM). The workplace is the office, store, or factory specified in the advert. LEGO Group’s hybrid work model offers the option to work from home up to two days per week, with application to this role and team discussed with the People Leader. Domestic and international travel may be needed for training.

Requirements

  • Experience creating or managing technical documentation in a manufacturing or technical environment.
  • Strong written communication and organizational skills, with excellent attention to detail.
  • Ability to collaborate effectively with cross-functional teams and build strong working relationships.
  • Analytical mindset with strong problem-solving skills.
  • Experience supporting training programs, documentation management, or process improvement initiatives.
  • Willingness to travel domestically and internationally for training as needed.

Nice To Haves

  • Familiarity with Lean Manufacturing, 5S, or continuous improvement methodologies.

Responsibilities

  • Create, edit, translate, and maintain Standard Work and training documentation.
  • Partner with Process Owners, Global Job Trainers, and subject matter experts to ensure documentation is accurate and up to date.
  • Support training programs by maintaining training plans, skill matrices, and training records.
  • Manage documentation using company systems while ensuring version control and compliance.
  • Participate in continuous improvement initiatives, including Lean activities, process improvements, and new process implementation.
  • Track training metrics and support audits to ensure training and documentation standards are met.
  • Collaborate with global teams to promote standardized processes and share best practices.

Benefits

  • Enhanced paid family care leave.
  • Life and disability insurance.
  • Access to the Headspace App and wellbeing initiatives and programs.
  • Colleague discount from day one.
  • Bonus scheme, if eligible and goals are reached.
  • Option to work from home up to two days per week under the hybrid work model.
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