Maintenance Technical Writer

LEGO•Richmond, VA
•Hybrid

About The Position

The Technical Writer partners with Training and Operations to create, maintain, and improve Standard Work documentation that supports a safe, productive, and highly skilled workforce. The role ensures local and global processes are clearly documented, standardized, and accessible while supporting employee training and continuous improvement across the organization. The position supports training programs, documentation management, audits, and process improvement initiatives. It collaborates with Process Owners, Global Job Trainers, subject matter experts, and global teams to maintain accurate documentation and promote standardized processes and best practices. The schedule is Admin, 8:00 a.m. to 4:30 p.m. Starting pay is $36.00 per hour.

Requirements

  • Experience creating or managing technical documentation in a manufacturing or technical environment.
  • Strong written communication and organizational skills, with excellent attention to detail.
  • Ability to collaborate effectively with cross-functional teams and build strong working relationships.
  • Analytical mindset and strong problem-solving skills.
  • Experience supporting training programs, documentation management, or process improvement initiatives.
  • Willingness to travel domestically and internationally for training as needed.

Nice To Haves

  • Familiarity with Lean Manufacturing, 5S, or continuous improvement methodologies.

Responsibilities

  • Create, edit, translate, and maintain Standard Work and training documentation.
  • Partner with Process Owners, Global Job Trainers, and subject matter experts to ensure documentation is accurate and up to date.
  • Maintain training plans, skill matrices, and training records to support training programs.
  • Manage documentation using company systems while ensuring version control and compliance.
  • Participate in continuous improvement initiatives, including Lean activities, process improvements, and new process implementation.
  • Track training metrics and support audits to ensure training and documentation standards are met.
  • Collaborate with global teams to promote standardized processes and share best practices.
  • Travel domestically and internationally for training as needed.

Benefits

  • Enhanced paid Family Care Leave options.
  • Life and disability insurance.
  • Access to the Headspace App and wellbeing initiatives and programs.
  • Colleague discount, available from day one.
  • Eligibility for a bonus scheme when goals are reached.
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