Technical Support Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 4–6 years of experience in Technical Support.
• English language proficiency.
• Computer proficiency in MS Office, MCSE, CCNA, CCNP, and security skills.
• Knowledge of Windows operating systems and Microsoft 365 administration.
• Experience with Active Directory, DNS, and DHCP administration.
• Network troubleshooting skills across LAN, WAN, Wi-Fi, and VPN.
• Knowledge of endpoint management, device support, cybersecurity awareness, and endpoint security.
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or Jira.
• Knowledge of remote support tools and user administration.
• Knowledge of IT asset and inventory management and the ITIL framework.

Responsibilities

• Manage and administer corporate Windows servers and the environment, including Microsoft Active Directory, DNS, WSUS, and DHCP.
• Operate corporate applications, including SCCM, Microsoft Data Protection Manager, and antivirus protection servers.
• Maintain and troubleshoot the Alcatel IP telephone system.
• Manage and configure Microsoft Office 365 email system administration.
• Configure routers, switches, core switches, and firewalls.
• Establish internal network security procedures.
• Manage, control, and secure internet access for corporate employees internally and externally when required for business.
• Manage external network security access to company resources through VPNs.
• Monitor and troubleshoot communication-line problems among company branches.
• Control and manage company Wi-Fi access.
• Provide IT service desk and technical support management, including endpoint and device support, hardware and software troubleshooting, user administration, and IT asset and inventory management.
• Apply incident, problem, and change management practices and ITIL service delivery best practices.