Team Leader - HelpDesk
Juhayna•New York, NY
About The Position
The Team Leader – Technical Support supports Juhayna Group’s infrastructure, including LAN and WAN, security, firewalls, system protection, hardware, operating systems, and telephone systems. The role manages corporate infrastructure and applications, network and endpoint security, connectivity, and technical support services.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 4–6 years of experience in Technical Support.
- English language proficiency.
- Computer proficiency in MS Office, MCSE, CCNA, CCNP, and security skills.
- Knowledge of Windows operating systems and Microsoft 365 administration.
- Experience with Active Directory, DNS, and DHCP administration.
- Network troubleshooting skills across LAN, WAN, Wi-Fi, and VPN.
- Knowledge of endpoint management, device support, cybersecurity awareness, and endpoint security.
- Familiarity with ITSM tools such as ServiceNow, ManageEngine, or Jira.
- Knowledge of remote support tools and user administration.
- Knowledge of IT asset and inventory management and the ITIL framework.
Responsibilities
- Manage and administer corporate Windows servers and the environment, including Microsoft Active Directory, DNS, WSUS, and DHCP.
- Operate corporate applications, including SCCM, Microsoft Data Protection Manager, and antivirus protection servers.
- Maintain and troubleshoot the Alcatel IP telephone system.
- Manage and configure Microsoft Office 365 email system administration.
- Configure routers, switches, core switches, and firewalls.
- Establish internal network security procedures.
- Manage, control, and secure internet access for corporate employees internally and externally when required for business.
- Manage external network security access to company resources through VPNs.
- Monitor and troubleshoot communication-line problems among company branches.
- Control and manage company Wi-Fi access.
- Provide IT service desk and technical support management, including endpoint and device support, hardware and software troubleshooting, user administration, and IT asset and inventory management.
- Apply incident, problem, and change management practices and ITIL service delivery best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
