IT Helpdesk

McDonald Automotive•Littleton, CO

6d•$21 - $26•Onsite

About The Position

McDonald Automotive is hiring an in-person IT Support Specialist for its main campus in Littleton. This hands-on role supports employees across offices, showrooms, service drives, and nearby stores. The position works within a small in-house IT team supporting locations across the Front Range, handling both ticket-queue work and in-person technical support. Prior IT support experience is preferred, but the employer is willing to train the right person. Compensation is $21.00 to $26.00 per hour, depending on experience and certifications.

Requirements

Prior hands-on IT support experience is preferred, but not required; the employer will train the right person.
Comfort working with hardware and performing physical tasks, including computer replacements, running cable, and working under desks.
Ability to prioritize multiple tickets and keep track of them.
Strong communication skills and a customer-focused attitude, including the ability to explain technical issues at users' level of understanding.
Detail-oriented and organized, with clear documentation habits.
Interest in the Microsoft ecosystem, security, infrastructure, and automation.
Valid driver's license, clean driving record, and reliable transportation for travel between stores.
Authorized to work in the U.S.

Nice To Haves

CompTIA A+, Network+, or similar certification.
Exposure to Intune, RMM tools, mobile device management, or endpoint security.
Networking basics, including patching, switch ports, and Wi-Fi troubleshooting.
Dealership experience or familiarity with automotive tools.

Responsibilities

Provide first-level end-user support in person, by phone, email, and remote tools.
Triage and work the ticket queue, resolve issues when possible, document work clearly, and escalate issues requiring a senior technician.
Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
Handle Microsoft 365 and Active Directory account tasks, including password resets, lockouts, moves, adds, and changes.
Set up and deploy PCs and iPads, including imaging, configuration, asset tagging, and new-hire hardware preparation.
Maintain printers and consumables across sites, including inventory and proactive replacement.
Assist with VPN setup and remote-access troubleshooting.
Monitor and promptly resolve IT alerts.
Travel to nearby stores to perform hands-on work that cannot be handled remotely.
Educate users about applications and best practices, and document fixes for other technicians.