IT Helpdesk Technician

Trailboss Enterprises•Harlingen, TX

About The Position

The IT Helpdesk Technician provides technical support for software, hardware, and applications. The role supports users across the company, in person or by phone, and helps maintain computer systems, applications, networks, and IT asset inventory. The technician installs, configures, troubleshoots, repairs, and replaces equipment and helps resolve access, connectivity, email, application, and data synchronization issues. The position may also involve testing new technology and performing other duties as directed by the Director of IT. Travel required: 30%.

Requirements

At least 2 years of IT helpdesk support experience.
Knowledge of PC operations and associated peripheral equipment.
Knowledge of LANs, WANs, WLANs, routers, firewalls, switches, and servers.
Knowledge of MS Exchange/Outlook 2012, SharePoint 2010, Microsoft Office versions, and Azure.
Knowledge of Active Directory and Group Policy.
Knowledge of PCs, desktop and network printers, switches, and mobile devices.
Knowledge of VoIP using RingCentral phone systems.
A technical, logical thought process.
Problem-solving skills.
Ability to meet strict deadlines.
Ability to prioritize.
Keen attention to detail.

Responsibilities

Install and configure computer hardware, software, systems, networks, printers, and scanners.
Monitor and maintain computer systems, applications, and networks.
Monitor and maintain IT asset inventory.
Repair and replace equipment as necessary.
Respond promptly to service issues and requests.
Provide technical support across the company in person or by phone.
Resolve username and password difficulties.
Troubleshoot email, Wi-Fi connectivity, and web browser issues.
Set up, modify, and disable end-user accounts.
Guide customers through various applications.
Troubleshoot data backup, sharing, and synchronization.
Verify proper hardware and software configuration and setup.
Diagnose and resolve issues involving internet connectivity, email, application downloads, and other technology concerns.
Test new technology.
Perform other duties as directed by the Director of IT.