IT Helpdesk Technician
About The Position
Murgado Automotive Group is hiring an IT Help Desk Technician to provide responsive, hands-on technology support for users at its Barrington, Illinois locations. The technician serves as a first point of contact, troubleshooting hardware, software, account, printer, and connectivity issues to help keep systems reliable and employees productive. The role involves working with desktop and laptop users, providing remote support, documenting and communicating about incidents, and escalating complex issues to senior IT staff. Occasional after-hours support for project rollouts, upgrades, or maintenance may be needed, including nights, weekends, or holidays.
Requirements
- 1–4 years of experience in a help desk, service desk, desktop support, or similar IT support role.
- Strong troubleshooting, analytical, and problem-solving skills.
- Clear written and verbal communication with a service-oriented approach.
- Strong attention to detail, organization, and follow-through.
- Valid driver’s license and reliable transportation for travel between local work locations as needed.
Nice To Haves
- CompTIA A+, Network+, Microsoft, or other relevant technical certification.
- Degree in progress or completed degree in Information Technology, Computer Science, or a related field.
- Experience with ConnectWise Automate or another RMM platform.
- Additional language skills.
Responsibilities
- Serve as the first point of contact for technical support requests received by phone, email, and the ticketing system.
- Diagnose and resolve hardware, software, account, printer, and connectivity issues for desktop and laptop users.
- Provide remote support using remote monitoring and management (RMM) tools such as ConnectWise Automate.
- Install, configure, maintain, and troubleshoot computers, software, printers, and related peripherals.
- Create and manage user accounts, permissions, and access controls in accordance with company procedures.
- Escalate complex or unresolved issues to senior IT staff and provide clear documentation for a smooth handoff.
- Keep users informed with accurate, timely updates about incidents, IT services, and available solutions.
- Document support requests, troubleshooting steps, resolutions, and user feedback in the ticketing system.
- Recommend improvements to support procedures, systems, and the overall user experience.
- Assist with occasional after-hours support, project rollouts, upgrades, or maintenance, including nights, weekends, or holidays.
- Communicate clearly in English; additional language skills are welcome.
Benefits
- Medical, dental, and vision benefits.
- 401(k) plan with company match.
- Employee discounts on company products.
- Supportive, collaborative team culture.
- Opportunities for professional development and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
