IT Helpdesk Technician

Murgado Automotive Group•Barrington, IL

2d•$55,000 - $70,000•Onsite

About The Position

Murgado Automotive Group is hiring an IT Help Desk Technician to provide responsive, hands-on technology support for users at its Barrington, Illinois locations. The technician serves as a first point of contact for support requests and troubleshoots hardware, software, account, printer, and connectivity issues to help maintain reliable systems and employee productivity. The role involves supporting desktop and laptop users, providing remote assistance, configuring and maintaining computers and related equipment, and managing user accounts and access. The technician documents work in a ticketing system, keeps users informed, escalates complex issues to senior IT staff, and contributes to improvements in support processes and the user experience. Occasional after-hours support and participation in project rollouts, upgrades, or maintenance may be required, including nights, weekends, or holidays. The position is on-site at Barrington, Illinois locations, with travel between local work locations as needed.

Requirements

1–4 years of experience in a help desk, service desk, desktop support, or similar IT support role.
Strong troubleshooting, analytical, and problem-solving skills.
Clear written and verbal communication with a service-oriented approach.
Strong attention to detail, organization, and follow-through.
Valid driver’s license and reliable transportation for travel between local work locations as needed.

Nice To Haves

CompTIA A+, Network+, Microsoft, or other relevant technical certification.
Degree in progress or completed degree in Information Technology, Computer Science, or a related field.
Experience with ConnectWise Automate or another RMM platform.
Additional language skills.

Responsibilities

Serve as the first point of contact for technical support requests received by phone, email, and the ticketing system.
Diagnose and resolve hardware, software, account, printer, and connectivity issues for desktop and laptop users.
Provide remote support using remote monitoring and management (RMM) tools such as ConnectWise Automate.
Install, configure, maintain, and troubleshoot computers, software, printers, and related peripherals.
Create and manage user accounts, permissions, and access controls in accordance with company procedures.
Escalate complex or unresolved issues to senior IT staff and provide clear documentation for a smooth handoff.
Keep users informed with accurate, timely updates about incidents, IT services, and available solutions.
Document support requests, troubleshooting steps, resolutions, and user feedback in the ticketing system.
Recommend improvements to support procedures, systems, and the overall user experience.
Assist with occasional after-hours support, project rollouts, upgrades, or maintenance, including nights, weekends, or holidays.
Communicate clearly in English; additional language skills are welcome.