IT Helpdesk Technician

Helpt

2d•$18 - $20•Remote

About The Position

Helpt is hiring multiple IT Support Agents to provide 24x7x365 on-shore, white-labeled technical support for clients in managed service provider (MSP), technology, and product support sectors. The role handles support for clients and end users across varied environments and technologies, with new challenges in a fast-paced environment. It is a full-time, fully remote position scheduled for 40 hours per week. Employees receive a consistent, fixed shift once assigned; shifts may fall during daytime, evening, overnight, weekend, or holiday hours. The exact schedule is confirmed before the start date. Initial training lasts approximately three weeks and runs Monday through Friday, 7:00 AM to 4:00 PM Eastern Time.

Requirements

Excellent verbal communication skills.
Outstanding organizational skills and keen attention to detail.
Motivation to work independently and a passion for technology and support.
L1 technical experience in a help desk environment.
Strong troubleshooting skills.
Customer-service orientation and enjoyment of helping people.
Familiarity with modern Windows operating systems.
Familiarity with modern Mac operating systems.

Nice To Haves

Previous experience at an MSP is a major plus.
Home-lab experience is relevant; applicants are encouraged to describe their home lab.
Other skills gained through hobbies, interests, and life experiences are welcomed.

Responsibilities

Deliver consistently excellent, friendly, and professional service to clients and end users.
Handle inbound IT help desk and product support calls, tickets, and service requests.
Troubleshoot technical issues efficiently while communicating clearly and empathetically and providing a positive customer experience.