IT Helpdesk Technician

York Space Systems•Greenwood Village, CO

1d•$33 - $36•Onsite

About The Position

York Space Systems is seeking an IT Helpdesk Technician to serve as the primary owner of the service desk function. The role manages incoming requests through Jira, independently triages and resolves issues, and provides expert support to on-site end-users. The technician will also improve the company’s Entra ID and Intune environment, identify process gaps, create technical documentation, and execute infrastructure projects that improve departmental efficiency and security. This position is based full-time in York’s Greenwood Village, Colorado office.

Requirements

Advanced proficiency with Windows 10/11 and the Microsoft 365 cloud ecosystem.
Demonstrated initiative in identifying recurring technical patterns and implementing permanent, automated fixes rather than one-off workarounds.
CompTIA Network+, Security+, or Microsoft role-based certification, such as MD-102: Endpoint Administrator.
Experience managing local hardware through its full lifecycle, from unboxing and AutoPilot provisioning to secure decommissioning.
Self-motivated operator able to independently manage the day-to-day needs of an on-site office without direct daily supervision.
Exceptional ability to explain complex technical concepts through clear documentation and user-facing instructions.
Willingness to work full-time in the Greenwood Village, Colorado office.
Permanent authorization to work in the United States.

Nice To Haves

Experience using PowerShell or Microsoft Graph to automate user provisioning, deprovisioning, and bulk configuration changes.
Familiarity with NIST, CMMC, or similar cybersecurity compliance standards.
Experience managing iOS devices with Intune or similar mobile device management platforms.

Responsibilities

Manage and optimize the Jira Service Management queue, resolve complex Tier II/III issues, and establish efficient escalation workflows.
Maintain on-site hardware lifecycles, including laptops, desktops, peripherals, and conference room technology, and ensure local office connectivity uptime.
Administer and optimize Microsoft 365, Entra ID, and Intune; manage endpoint deployment through AutoPilot and enforce compliance using Conditional Access policies.
Identify repetitive manual tasks and develop PowerShell scripts or automation workflows to reduce technical debt and improve efficiency.
Author and maintain an internal knowledge base, standard operating procedures, and asset configuration documentation.
Ensure endpoints meet security baseline requirements, including patch management, disk encryption, and identity protection.
Provide limited after-hours and weekend support for business-critical emergencies.