IT Helpdesk Technician
Wohlsen Construction•Lancaster, PA
•Hybrid
About The Position
Wohlsen is seeking an engaged and personable HelpDesk Technician to deliver excellent support to our Team Members and the improvement of IT resources and usage of technology tools. Primarily responsible for identifying, diagnosing, and resolving technology issues on behalf of Wohlsen’s technology users and prioritizing technology project implementations and support accountabilities concurrently.
Requirements
- Associate’s degree or equivalent combination of education and/or experience required.
- 3+ years of experience with technology troubleshooting.
- 3+ years of experience in a customer service/help desk environment.
- Proficiency with Microsoft operating systems, Microsoft Office software, computer hardware, and mobile devices.
- Strong interpersonal skills are necessary for interaction with Team Members.
- Have a valid driver’s license to have transportation to support remote offices and job sites.
- When necessary, must be on call and work overtime and weekends.
- Must be flexible and able to handle multiple tasks simultaneously.
- Ability to work without supervision.
- Comply with logical and physical security policies, processes, and practices.
- Maintains confidentiality regarding information stored on Wohlsen technical resources.
Responsibilities
- Support Wohlsen Team Members in their use of technology systems
- Manage technical requests through the Helpdesk ticketing system
- Accurately track and manage our technology inventory
- Setup and deploy technology equipment for offices, project sites, and Team Members
- Provide technical assistance and advice to all Wohlsen Team Members
- Support the deployment of technologies managed by the Technology team
- Lead assigned technology projects, including tracking and reporting on statuses
- Maintain and contribute to IT knowledgebase
- Setup and maintain video conference and related AV equipment
- Coordinate internal IT training to introduce new technologies and promote awareness
- Attend seminars, workshops, and educational opportunities on current technologies to make technical recommendations
- Mentor coworkers and foster a learning and growth environment
- Research and recommend the upgrade of existing software or hardware systems to ensure high-performance technology systems
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
