IT Helpdesk Technician
About The Position
The IT Helpdesk Technician provides initial technical assistance to enterprise computer and technology users by telephone or email, resolving break/fix issues or escalating them to IT support staff. The role installs selected software while maintaining appropriate security levels and access rights, supports effective systems operations throughout the casino, and helps coordinate workflow and information sharing within the IT Department. The technician works with users across all levels, maintains service satisfaction, and contacts vendors about software, hardware, or phone problems as needed or requested by the IT Manager. The position promotes a fun atmosphere for casino guests and mutual respect, dignity, and integrity among employees. It does not directly supervise employees, but indirectly supervises the activities of systems users on property. A Level 2 Gaming License is required.
Requirements
- Technical degree in computer science or a related area, one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Effective communication skills and computer literacy, with superior programming and usage skills.
- Must possess a Level 2 Gaming License.
- Ability to read, analyze, and interpret complex documents and respond to inquiries or complaints from guests, regulatory agencies, or business community members.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to perform arithmetic using whole numbers, fractions, and decimals, and work with probability and statistical inference.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables.
- Ability to communicate technical information to non-technical personnel, specify and develop queries or reports using a range of software, and follow detailed instructions.
- Ability to meet the physical demands of the role, including lifting and moving items weighing up to 100 pounds infrequently.
Nice To Haves
- One to three years of experience in computer programming, information management, or a casino-related area is preferred.
Responsibilities
- Provide initial technical assistance to enterprise computer and technology users by telephone or email; resolve break/fix issues or escalate them to IT support staff.
- Install selected software while maintaining proper security levels and access rights.
- Support the quality of systems operations throughout the casino by communicating with users and providing direction and assistance.
- Coordinate workflow to support effective overall IT Department operations.
- Attend regularly scheduled departmental meetings to facilitate information flow throughout the IT Department.
- Maintain a high level of service and satisfaction for systems users.
- Maintain working knowledge of Microsoft Word, Excel, email, and Microsoft administrative tools.
- Contact vendors about software, hardware, or phone problems as needed or requested by the IT Manager.
- Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.
- Indirectly supervise the activities of all systems users on property.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
