IT Helpdesk Technician

JMH Companies•New Orleans, LA

12d•$23 - $23•Onsite

About The Position

JMH Companies, an integrated services provider, is seeking a competent Help Desk Technician to provide fast, useful technical assistance with computer systems. The technician answers queries about basic technical issues and advises customers on resolving them. The ideal candidate has good technical knowledge, communicates effectively to understand problems and explain solutions, and is reliable, customer-oriented, resourceful, and self-motivated. The position is based at JMH Companies Headquarters in New Orleans, Louisiana. It is full time, pays $23.00 per hour, and follows standard business hours.

Requirements

Working knowledge of office automation products, databases, and remote-control tools.
Good understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Customer-oriented and cool-tempered.
BS/BA in IT, Computer Science, or a relevant field.

Responsibilities

Repeatedly complete documented multi-step processes with precision and accuracy.
Serve as the point of contact for customers seeking technical assistance.
Perform remote troubleshooting using diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Guide customers through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information about IT products or services.
Record events, problems, and their resolutions in the ticketing system.
Follow up and update customer status and information.
Pass customer feedback or suggestions to the appropriate internal team member.
Identify and suggest possible improvements to procedures.