IT Helpdesk Specialist
About The Position
UNIS is seeking an IT Helpdesk Specialist to support office and warehouse teams in Joliet, Illinois, or University Park, Illinois. Reporting to the IT Helpdesk Service Manager, this role provides hands-on Level 1 and Level 2 technical support, maintains reliable equipment, and improves service through documentation and automation. It provides technical guidance without personnel-management responsibility. The specialist resolves hardware, software, account, and connectivity issues; supports Microsoft 365, Active Directory, user access, passwords and MFA, Wi-Fi, VPN, and basic network troubleshooting; and configures, deploys, and maintains computers, printers, scanners, RF handhelds, and warehouse devices. The role also assists frontline Helpdesk colleagues with escalations, coordinates complex issues with specialist teams and vendors, maintains support guides and runbooks, investigates recurring problems, and uses approved scripting and automation to reduce downtime. UNIS describes itself as a technology-driven logistics company using analytics, automation, and AI-enabled tools to support operational efficiency and decision-making. The company states that AI tools support rather than replace human judgment, and that employment-related decisions are made by people.
Requirements
- Hands-on troubleshooting ability across desktops, laptops, peripherals, operating systems, and business applications.
- Working knowledge of Microsoft 365, Active Directory, domains, and secure account and access support.
- Foundational understanding of TCP/IP, Wi-Fi, VPN, DNS, and DHCP troubleshooting.
- Familiarity with ticketing systems, asset tracking, device setup, and deployment documentation.
- Ability to support or quickly learn 3CX, HikCentral, and warehouse technologies while following security and escalation procedures.
- Structured troubleshooting and practical problem-solving.
- Clear, customer-focused communication.
- Prioritization, ticket ownership, and dependable follow-through.
- Cross-functional teamwork and peer coaching.
- Attention to detail, security awareness, and continuous improvement.
Nice To Haves
- Approximately 2–4 years of Helpdesk or desktop support experience, including escalated Level 2 troubleshooting.
- Associate’s or bachelor’s degree in IT, Computer Science, or a related field; equivalent experience is considered.
- Experience supporting warehouse operations or users across multiple locations.
- Experience with RF handhelds, scanners, and Zebra or label printers.
- Basic scripting or automation experience to streamline repetitive support tasks.
Responsibilities
- Resolve Level 1 and Level 2 hardware, software, account, and connectivity issues; own tickets, communicate progress, and escalate according to service-level procedures.
- Support Microsoft 365, Active Directory, user access, passwords and MFA, Wi-Fi, VPN, and basic network troubleshooting.
- Configure, deploy, and maintain computers, printers, scanners, RF handhelds, and warehouse devices, and keep asset records accurate.
- Assist frontline Helpdesk colleagues with technical escalations and coordinate complex issues with specialist teams and vendors.
- Maintain support guides and runbooks, investigate recurring issues, and use approved scripting and automation to reduce downtime.
Benefits
- Competitive health benefits.
- Paid time off in accordance with company policy and applicable state requirements.
- Leadership and professional development programs.
- Opportunities to build AI literacy through hands-on use of intelligent systems and automation.
- Internal growth and career mobility opportunities.
- Free luncheons and on-site team events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
