IT Helpdesk Specialist

CTI • Maryland Heights, MO

21h • Onsite

About The Position

CTI is hiring a Level 1 Helpdesk / IT Support Specialist to provide internal IT support and a positive customer experience. The specialist is the first point of contact for employees, responding to calls and tickets and resolving common day-to-day technology issues. Issues needing deeper expertise are triaged and escalated with clear documentation. CTI provides training and support in a collaborative, lively environment focused on technology and customer service.

The role also supports hardware and peripherals, assists with employee onboarding when needed, and creates or updates documentation to help resolve recurring issues. The position may require travel 10–15% of the time as needed.

Requirements

• At least 1 year of experience in an IT helpdesk or customer-facing technical support role, or equivalent experience.
• High school diploma or equivalent.
• Ability to pass background checks.
• Able to travel 10–15% of the time as needed.
• Strong customer service mindset and excellent communication skills.
• Able to work independently with minimal guidance and ask appropriate questions when needed.
• Strong verbal and written communication skills.

Responsibilities

• Provide friendly, professional, responsive support and keep users informed through resolution.
• Log, prioritize, update, and resolve support tickets; route or escalate issues with clear notes and troubleshooting steps.
• Answer helpdesk calls and provide phone and walk-up support, guiding employees through solutions.
• Troubleshoot common Windows and macOS issues, Microsoft 365 apps, email and Teams, password and login problems, Wi-Fi connectivity, and other end-user technology issues.
• Support printers, monitors and docks, webcams and headsets, keyboards and mice, mobile devices, and conference room basics as needed.
• Assist with new-hire setup and equipment handoff during large onboarding events as needed.
• Create and update quick guides and knowledge articles.
• Perform other tasks as assigned.

Benefits

• Employer-matched medical and dental insurance, available after 60 days of employment.
• Employer-matched 401(k) up to 3%, after 6 months of employment.
• Bonus eligibility through a results-oriented incentive plan, after 6 months of employment.
• Graduated PTO program, all major holidays off, and three floating holidays available from the first day of employment.
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a home.
• Cell phone reimbursement plan.
• Long- and short-term disability coverage paid 100% by CTI.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED