IT Helpdesk

AutoInc • Amarillo, TX

1d • Onsite

About The Position

Provides technical support to employees and helps resolve hardware, software, and network issues. The ideal candidate is customer-focused, organized, and able to explain technical information clearly.

The role primarily takes place indoors in an office or technical-support environment. It involves extended computer use, telephone or headset communication, and responding through a ticketing system. The employee may travel around the workplace to offices, workstations, conference rooms, or equipment areas; some travel, including overnight travel, is possible. Work may occasionally occur in confined or low-access areas near equipment. The role involves regular interaction with employees with varying levels of technical knowledge and may include frequent interruptions, competing priorities, and time-sensitive requests. Occasional evening, weekend, on-call, or overtime work may be required for maintenance or urgent issues. The employee may encounter moderate equipment noise, cables, dust, and electrical or electronic equipment.

The job requires logical troubleshooting, clear communication with nontechnical users, sound judgment, attention to detail, organization, adaptability, and the ability to remain professional and service-focused when handling frustrated users or urgent requests. Physical activities include extended sitting with opportunities to change position; standing, walking, bending, kneeling, crouching, reaching, and working under desks; using computer and telephone equipment and small tools or components; visually inspecting equipment and information; and moving or positioning computers, monitors, printers, and related equipment. Listed activities include lifting or carrying 1–75 pounds.

Requirements

• High school diploma or equivalent.
• Basic knowledge of computer hardware, software, operating systems, and networks.
• Strong communication, troubleshooting, and customer service skills.
• Ability to manage multiple requests and prioritize tasks effectively.
• Valid Texas driver's license and acceptable driving record.
• Acceptable background review and negative drug screen.
• Ability to analyze symptoms, identify likely causes, and apply logical troubleshooting steps.
• Ability to learn and retain technical procedures, system information, and security requirements.
• Ability to communicate technical information clearly to nontechnical users.
• Ability to remain professional and service-focused while assisting frustrated users or handling urgent requests.
• Ability to organize, prioritize, and track multiple support requests accurately.
• Ability to exercise sound judgment, recognize when an issue should be escalated, and protect confidential information.
• Ability to maintain attention to detail when documenting issues, actions taken, and resolutions.
• Ability to adapt to changing technology, procedures, priorities, and workloads.
• Ability to perform the stated physical activities, including lifting or carrying 1–75 pounds.

Nice To Haves

• Technical training or certification.
• Previous help desk or technical support experience.

Responsibilities

• Respond to help desk requests by phone, email, or ticketing system.
• Diagnose and resolve basic computer, software, printer, and network problems.
• Set up and maintain computers, user accounts, and other technology equipment.
• Document issues, solutions, and support activities.
• Escalate complex problems to senior IT staff when necessary.
• Provide users with basic guidance on systems and security best practices.
• Perform additional tasks or duties as needed or requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED