IT Helpdesk Support Specialist

VAST Data • Campbell, CA

6d

About The Position

We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join a growing team. This role is the first point of contact for employees, providing technical support and helping maintain a smooth and efficient IT environment. The specialist troubleshoots hardware, software, and network issues; manages user accounts and access; supports company applications; and assists employees throughout onboarding and offboarding. The role also involves IT procurement, documentation, maintaining support records, and training end-users.

Requirements

• Proven experience in a Helpdesk or IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware and software issues.
• Familiarity with JumpCloud and Google WorkSpace for user management.
• Experience with Atlassian applications, including Jira and Confluence.
• Knowledge of Zoom Rooms and video conferencing systems.
• Proficiency in providing support for Slack.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Experience with IT procurement processes.

Responsibilities

• Provide timely technical support to end-users through tickets, email, and in-person interactions, addressing hardware, software, and network issues.
• Troubleshoot Windows and macOS issues involving laptops, desktops, and peripherals.
• Manage user accounts and access permissions using JumpCloud.
• Manage user email and groups using Google WorkSpace.
• Support and maintain Atlassian applications such as Jira and Confluence, Slack, and other company-wide applications.
• Administer and troubleshoot Zoom Rooms systems to support video conferencing.
• Onboard and offboard employees, including creating accounts, configuring hardware, managing access permissions, and shipping or collecting laptops.
• Manage IT procurement, including sourcing, ordering, and inventory management of hardware and software.
• Document technical solutions and procedures for a knowledge base.
• Maintain accurate records of support requests and resolutions.
• Train and support end-users on software and hardware applications.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed