Electronic Classroom Technical Support Specialist

CSA Global LLC • Oak Harbor, WA

9d

About The Position

CSA is seeking a Desktop Support Specialist specializing in electronic classroom technical support. The role supports training infrastructure and enterprise network operations by maintaining system availability, managing user accounts and computers, monitoring performance, and helping customers resolve technical challenges. The specialist identifies issues and opportunities for improvement in a mission-critical network and translates metrics into meaningful information for communication.

Requirements

• Must possess an interim or active Secret clearance.
• High school diploma or equivalent.
• Three years of relevant experience.
• Experience with electronic documentation, system administration, network administration, and database administration.
• Security+ certification or equivalent bachelor's degree.
• Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance.
• Experience with systems, hardware, and software administration and integration.
• Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management.

Nice To Haves

• Experience with multimedia systems support and community of interest (COI) network operations.
• Experience with local group policy management and file share, system, and account administration.
• Experience with configuration and change management and life cycle support.
• Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching.
• Experience with system monitoring and troubleshooting.
• Knowledge of system development, software maintenance, and ancillary functions.
• Knowledge of cyber defense compliance and accreditation services.
• Ability to perform onsite service center support.
• Bachelor's degree.

Responsibilities

• Ensure student training infrastructure is functional and available.
• Ensure Active Directory accounts are properly configured.
• Assist customers in overcoming challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission-critical network.
• Turn metrics into information and communicate their meaning.
• Manage users and computers in an enterprise network.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED