Electronic Classroom Technical Support Specialist

CSA Global • Oak Harbor, WA

9d

About The Position

CSA is seeking a Desktop Support Specialist specializing in electronic classroom technical support. The role supports the functionality and availability of student training infrastructure, enterprise network users and computers, and mission-critical systems. The specialist helps customers address technical challenges through monitoring and performance management, identifies network problem areas and improvement opportunities, and communicates the meaning of operational metrics.

Requirements

• Must possess an interim or active Secret clearance.
• High school diploma or equivalent.
• Three years of relevant experience.
• Experience with electronic documentation, system administration, network administration, and database administration.
• Security+ certification or equivalent.
• Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance.
• Experience with systems, hardware, and software administration and integration.
• Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management.

Nice To Haves

• Bachelor's degree.
• Experience with multimedia systems support and community of interest (COI) network operations.
• Experience with local group policy management and file share, system, and account administration.
• Experience with configuration and change management and life cycle support.
• Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching.
• Experience with system monitoring and troubleshooting.
• Knowledge of system development, software maintenance, and ancillary functions.
• Knowledge of cyber defense compliance and accreditation services.
• Ability to perform onsite service center support.

Responsibilities

• Ensure student training infrastructure is functional and available.
• Ensure Active Directory accounts are properly configured.
• Assist customers in overcoming challenges through monitoring and performance management.
• Identify problem areas and opportunities for improvement in a mission-critical network.
• Turn metrics into information and communicate their meaning.
• Manage users and computers in an enterprise network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED