Junior Technical Help Desk Support

Peraton • Quantico, VA

1d • $51,000 - $82,000 • Onsite

About The Position

Peraton is hiring a Junior Technical Help Desk Support professional for its Federal Strategic Cyber program. This on-site position in Quantico, Virginia, provides Tier II technical support to end users and supports the operation, maintenance, and troubleshooting of system infrastructure in a 24/7 environment. The role also works with Research and Development teams, Engineers, and Developers to improve support techniques and maintain system components. The position participates in a monthly on-call rotation.

Requirements

• Bachelor of Science or Bachelor of Arts degree and at least 1 year of relevant experience, or a high school diploma and at least 4 years of relevant experience in lieu of the bachelor's degree.
• Experience providing Tier I and Tier II technical support.
• Experience troubleshooting computer hardware, software, and networking systems.
• U.S. citizenship.
• Current/active Top Secret security clearance and ability to obtain/pass a polygraph.

Nice To Haves

• Experience with Active Directory.
• Experience supporting RSA SecurID tokens.
• Experience with Microsoft SharePoint.
• Strong troubleshooting, communication, documentation, and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.

Responsibilities

• Provide Tier II technical support to end users via phone, email, and virtual support channels.
• Support the operation, maintenance, and troubleshooting of system infrastructure.
• Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
• Create and deliver technical training materials for end users and support personnel.
• Compile and report monthly support metrics.
• Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
• Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
• Participate in a monthly on-call rotation.
• Develop and maintain in-depth knowledge of the company’s products, services, applications, and systems.
• Provide support in an environment that operates 24 hours a day, 7 days a week.

Benefits

• Medical benefits.
• Dental benefits.
• Vision benefits.
• Life insurance.
• Health savings account.
• Short- and long-term disability.
• Employee assistance program (EAP).
• Parental leave.
• 401(k).
• Paid time off (PTO) for vacation.
• Company-paid holidays.
• Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level