Junior Help Desk Support Specialist

TransPerfect•New York City, NY

3d•Onsite

About The Position

TransPerfect is seeking an energetic Helpdesk Support Specialist to work full-time in its New York City office. This experienced professional position offers exposure to an enterprise computing environment. The qualified candidate will use technical troubleshooting skills and strong written and oral communication to provide IT support to employees. The role includes installing and supporting Windows- and Mac-based hardware and software, responding to daily support requests, resolving desktop hardware and software problems, and maintaining an inventory of computing equipment.

Requirements

Minimum bachelor's degree.
At least 3 years of experience.
Knowledge of Microsoft Windows desktop operating systems, including Windows 8.1 Pro and Windows 10/11 Pro.
Knowledge of Mac OS X.
Knowledge of office productivity software such as Microsoft Outlook, Word, and Excel.
Knowledge of basic networking and connectivity, including DHCP, DNS, and cabling.
Knowledge of virus and spyware removal techniques.
Ability to quickly diagnose and fix problems.
Ability to open a computer and replace defective components.
Ability to work in a team-oriented, collaborative environment.
Exceptional written, oral, and interpersonal communication skills.
Exceptional customer service orientation.
Detail-oriented.

Responsibilities

Provide exceptional IT services to TransPerfect employees.
Install and support Windows- and Mac-based hardware and software, including peripherals such as printers and USB devices.
Respond to support requests daily.
Analyze, diagnose, and resolve desktop hardware and software problems for a variety of end users.
Document and maintain an inventory of computing equipment, including PCs, monitors, printers, scanners, and other peripheral equipment.