Help Desk Support Specialist

Military Spouse Corporate Career Network•Washington, DC

1d•Onsite

About The Position

The representative will be part of a team responsible for providing IT support at designated Government facilities. This includes service delivery, physical dispatch for break/fix hardware repairs, IT equipment deployment & lifecycle management, peripheral configuration, physical cable management, IT peripheral and hardware asset management, end-user support such as conference room dial-in assistance, and localized troubleshooting that cannot be resolved via remote Service Desk tools.

Requirements

HS and 6 years of direct work experience with the use of information technology to develop and/or integrate complex data.
Familiar with leadership of teams to accomplish Enterprise goals.
A favorable T3 (Formerly NACLC) background investigation required.
Employee must maintain eligibility throughout employment.

Nice To Haves

Active Security Clearance Preferred.

Responsibilities

Provides IT support to CNIC end-users via phone, email, onsite or through tickets submitted through a ticketing tracking system (ITSM).
Ensure all on-site support actions are fully documented within the Government designated IT Service Management (ITSM) ticketing system.
Provide physical, on-site Deskside Support at designated Government facilities for IT Incidents and service requests that cannot be resolved remotely by the Enterprise Service Desk.
Perform Incident Resolution and Break/Fix.
Execute Move, Add, Change (MAC) requests.
Create and execute Work Orders.
Perform asset management and inventory control.
Perform VIP / Executive Support.
Perform Lifecycle Management functions (tech refresh).
Creates processes for responding to customer inquiries.
Troubleshoot errors and take prompt, appropriate action on customer complaints.