Computer Support Specialist (Help Desk)

Osmose Utilities Services • Peachtree City, GA

1d

About The Position

Osmose is seeking a Computer Support Specialist to provide Tier 1 help desk support to field- and office-based employees. The role diagnoses and resolves hardware and software issues, monitors and responds to help desk requests, maintains support records and software, and assists with training and equipment inventory. It also manages computer setups and deployments, installs and configures devices and software, prepares equipment for delivery, processes returned equipment, and tests and supports software upgrades.

Requirements

• Previous related experience, including experience working in corporate help desk support.
• Experience with Windows devices, laptops, peripheral devices, Microsoft Office 365, and other Microsoft programs such as Outlook, Word, and Excel.
• Excellent teamwork, communication, and documentation skills.
• Ability to work independently with little supervision and within general guidelines.
• Willingness to work outside normal business hours as needed to accommodate company needs.

Nice To Haves

• Familiarity with Active Directory.
• Experience using ticketing systems such as ServiceNow, SolarWinds, or Zendesk.
• Proven experience creating distribution lists and shared mailboxes.
• Experience with Microsoft Intune.

Responsibilities

• Diagnose and resolve technical hardware and software issues involving office and mobile computers, phones, and peripheral devices.
• Maintain records of support transactions, problems, and remedial actions.
• Monitor and respond urgently to support requests received through the help desk.
• Use and maintain support software.
• Assist with training field organization employees as needed.
• Assist in maintaining an inventory of equipment and software.
• Manage computer setups and deployments using standard hardware, images, and software.
• Install, test, and configure tablets, computers, peripheral equipment, and software.
• Prepare electronic equipment for delivery, including packaging and shipping.
• Receive returned equipment, clean and test it, and determine its functionality and usability.
• Test and assist with implementing software upgrades.
• Provide feedback and guide improvements for future upgrades and development.

Benefits

• Medical insurance and a Health Savings Account with company contribution
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Critical illness plan
• 401(k) with company match
• Paid time off, including vacation and sick time

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed