Help Desk Specialist

OneMain Financial • Evansville, IN

1d • Hybrid

About The Position

OneMain Financial is seeking a detail-oriented, customer-focused Help Desk Specialist to provide Level 1 technical and lending-system support in a business-to-business call center. The specialist is the first point of contact for business support requests from team members through voice and chat, helping them troubleshoot issues and navigate lending and vendor platforms so operations run smoothly. The role follows established processes to deliver a strong customer experience and involves working in a fast-paced environment with frequent changes to technology, processes, and business strategy.

The position is hybrid in Evansville, Indiana. The schedule is built monthly and includes a mix of days and evenings, with at least one Saturday per month. A comprehensive 10-week training program and an established troubleshooting knowledgebase are provided. The team emphasizes collaboration, regular coaching-focused one-on-ones, feedback, skill development, and career progression.

Requirements

• High school diploma or GED.
• Customer service mindset.
• Aptitude for learning financial and technical skills.
• Strong problem-solving skills, including the ability to ask relevant questions and gather complete information.
• Calm, professional demeanor when working with clients under pressure.
• Strong attention to detail and commitment to accurate documentation.
• Ability to manage multiple tickets simultaneously while meeting service-level expectations.
• Comfort working in a high-energy call center where noise levels vary and team interaction is frequent.
• Ability to adapt to changes in technology, processes, and business strategy.

Responsibilities

• Serve as the first point of contact for business support through voice and chat channels.
• Provide general assistance and Level 1 troubleshooting for team members using lending and servicing platforms.
• Troubleshoot enterprise login issues, permissions, configuration questions, and connectivity problems.
• Use the ticketing system to document reported issues, gather relevant details such as steps, screenshots, and logs, and clearly record findings.
• Manage multiple tickets while meeting service-level expectations.
• Adapt to ongoing changes driven by business strategy, technology, and initiative enhancements.

Benefits

• Comprehensive 10-week training program.
• Established troubleshooting and problem-solving knowledgebase.
• Flexible monthly hybrid scheduling.
• Collaborative and supportive team environment.
• Feedback and coaching focused on continuous development, skill growth, and career progression.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• 401(k) matching up to 4%.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• Paid volunteer time of 3 days per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED