Help Desk Support Specialist

WESTERN STATE BANK•Devils Lake, ND

About The Position

Western State Bank is seeking a Help Desk Support Specialist to provide everyday technology assistance to team members. The role is suitable for someone interested in computers and problem-solving; the bank will teach the systems, tools, and technical skills needed to grow in the position. The specialist will work with an experienced IT team, gain hands-on exposure to business technology, and develop practical IT skills while helping colleagues. Support requests may involve computers, phones, printers, software, application access, equipment setup, installations, configurations, updates, and unfamiliar technical problems. The specialist will communicate with users in a clear, friendly, and professional manner, document issues and solutions, and escalate more complex problems to other IT team members. The position requires following procedures and protecting confidential information.

Requirements

Genuine interest in computers and technology.
Enjoys figuring out how things work and solving problems.
Comfortable with computers and common software applications.
Patient and enjoys helping people, including those less comfortable with technology.
Clear and professional communication skills.
Dependable, organized, and willing to follow through until an issue is resolved.
Eager to learn new systems and develop technical skills.
Able to follow established procedures and understand the importance of protecting confidential information.
Works well as part of a team and is willing to ask questions when unsure.
High school diploma or equivalent.
Able to lift, move, push, pull, or carry technology equipment weighing up to 75 pounds when needed.

Nice To Haves

Experience in help desk, desktop support, technical support, or customer service.
Experience with Windows computers, Microsoft Office, printers, phones, or mobile devices.
Experience setting up computers or other technology.
Experience with help desk ticketing or request-tracking systems.
Experience supporting users remotely.
Experience in banking, financial services, or another regulated environment.
Coursework, certifications, or a degree related to Information Technology or Computer Science.
Professional IT experience.

Responsibilities

Help team members troubleshoot computers, phones, printers, software, access issues, and other everyday technology challenges.
Respond to requests by phone, email, and the help desk ticketing system.
Ask questions, investigate problems, and work toward solutions.
Set up computers and other technology equipment for team members.
Assist with software installations, configurations, and updates.
Explain technology and solutions to users in a clear, friendly way.
Document issues and solutions for the IT team.
Escalate more complex problems to other IT team members and learn from their resolution.
Continue building technical knowledge as technology and systems evolve.

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