Help Desk Support Specialist

WESTERN STATE BANK • Devils Lake, ND

3d

About The Position

At Western State Bank, technology keeps our people connected and our business moving. When something isn't working, our IT team is there to figure it out, help our team members, and get them back on track. We're looking for a Help Desk Support Specialist to join that team, and you don't need to be an IT expert to get started. If you're someone who enjoys computers, likes solving problems, and is usually willing to dig in and figure out why something isn't working, we'd like to meet you. We'll teach you the systems, tools, and technical skills you need to grow in the role. What we're looking for is curiosity, a willingness to learn, and a genuine interest in technology and helping people.

Requirements

• Have a genuine interest in computers and technology.
• Enjoy figuring out how things work and solving problems.
• Are comfortable with computers and common software applications.
• Are patient and enjoy helping people, including those who may not be as comfortable with technology.
• Can communicate clearly and professionally.
• Are dependable, organized, and willing to follow through until an issue is resolved.
• Are eager to learn new systems and develop new technical skills.
• Can follow established procedures and understand the importance of protecting confidential information.
• Work well as part of a team and aren't afraid to ask questions when you don't know the answer.
• Have a high school diploma or equivalent.
• Can lift, move, push, pull, or carry technology equipment weighing up to 75 pounds when needed.

Nice To Haves

• Help desk, desktop support, technical support, or customer service experience.
• Experience with Windows computers, Microsoft Office, printers, phones, or mobile devices.
• Experience setting up computers or other technology.
• Experience with help desk ticketing or request-tracking systems.
• Experience supporting users remotely.
• Experience in banking, financial services, or another regulated environment.
• Coursework, certifications, or a degree related to Information Technology or Computer Science.

Responsibilities

• Help team members troubleshoot computers, phones, printers, software, access issues, and other everyday technology challenges.
• Respond to requests by phone, email, and our help desk ticketing system.
• Ask questions, investigate problems, and work toward solutions.
• Set up computers and other technology equipment for team members.
• Assist with software installations, configurations, and updates.
• Help users understand technology and explain solutions in a clear, friendly way.
• Document issues and solutions so our IT team can learn from and build on them.
• Escalate more complex problems to other members of the IT team—and learn from the resolution.
• Continue building your knowledge as our technology and systems evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED