Junior Help Desk Support Specialist

TransPerfect•New York, NY

4d•$50,000 - $55,000•Onsite

About The Position

TransPerfect is seeking an energetic Helpdesk Support Specialist to work full-time in its New York City office. This experienced professional role offers exposure to an enterprise computing environment. The successful candidate will bring technical troubleshooting skills and strong written and oral communication skills while providing IT support to TransPerfect employees.

Requirements

Bachelor’s degree or higher.
At least 3 years of experience.
Knowledge of Microsoft Windows desktop operating systems, including Windows 8.1 Pro and Windows 10/11 Pro.
Knowledge of Mac OS X.
Knowledge of office productivity software such as Microsoft Outlook, Word, and Excel.
Knowledge of basic networking and connectivity, including DHCP, DNS, and cabling.
Knowledge of virus and spyware removal techniques.
Ability to quickly diagnose and fix problems.
Ability to open a computer and replace defective components.
Ability to work in a team-oriented, collaborative environment.
Exceptional written, oral, and interpersonal communication skills.
Exceptional customer service orientation.
Detail-oriented.

Nice To Haves

Creative thinking, curiosity, and willingness to ask questions.
Industriousness and diligence.
Willingness to initiate changes and introduce new ideas.

Responsibilities

Provide IT services to TransPerfect employees.
Install and support Windows- and Mac-based hardware and software, including peripheral devices such as printers and USB devices.
Respond to daily support requests.
Analyze, diagnose, and resolve desktop hardware and software problems for a variety of end users.
Document and maintain an inventory of computing equipment, including PCs, monitors, printers, scanners, and other peripheral equipment.