Technical Support Specialist - Draper, UT

ProdataKey

8d•Onsite

About The Position

ProdataKey is seeking a Technical Support Specialist for its support center in Draper, Utah. The role provides technical support to ProdataKey dealers by phone, chat, and email, with a focus on resolving issues on first contact. Ideal candidates have a passion for technology, strong troubleshooting and communication skills, and the ability to think quickly. Experience installing or troubleshooting access control, security, surveillance, automation, commercial door hardware, low-voltage wiring, or networking is beneficial but not required. The position requires full-time work in an office environment.

Requirements

Proven technical skills.
Computer proficiency.
Proficiency with basic office software, including Microsoft and Google Suite products.
Ability to work full time in an office environment.

Nice To Haves

Experience installing or troubleshooting low-voltage wiring, networking, access control, commercial automation, security systems, or commercial door hardware.
Experience with Salesforce, Jira, Zendesk, or PDK.io.

Responsibilities

Answer incoming technical support calls, chats, and email inquiries from dealers, aiming for first-contact resolution.
Diagnose hardware, networking, and software issues for ProdataKey dealers and system users.
Document detailed case notes and report product defects to product engineering.
Authorize and process Return Merchandise Authorizations (RMAs) according to company guidelines.
Update internal and dealer-facing knowledge articles.