Technical Support Manager
About The Position
OpenWorks is hiring a Technical Support Manager to support its US customer base and help establish its new Detroit facility. The role combines hands-on engineering, customer demonstrations, and field support for the company’s counter-drone technology. The successful candidate will help customers use the systems effectively and provide technical expertise that supports new business opportunities. As an early member of OpenWorks’ growing US operation, the Technical Support Manager will help shape local processes and take ownership of varied work, from preparing equipment in the workshop to leading demonstrations and supporting customers at outdoor test sites. The position is based primarily at the Grand Riviera - Detroit facility and involves regular travel to customer locations, approximately one week away from home per month, occasional international travel, and approximately two weeks of initial training in the UK.
Requirements
- A degree in electrical, software, or mechanical engineering.
- Background in electrical or mechanical repair, with practical experience building and testing complex electromechanical assemblies.
- Methodical, analytical troubleshooting skills covering mechanical, electrical, and software issues, and familiarity with electrical and mechanical test equipment.
- Ability to interpret complex technical documentation and engineering drawings.
- Practical dexterity, strong attention to detail, and commitment to exceptional quality.
- Clear, effective communication skills and professional presence to deliver demonstrations, explain technical concepts, and guide customers through system setup and use.
- Proactive and flexible approach, confidence working independently, and willingness to learn, develop product expertise, and improve processes.
- Ability to work primarily from the Grand Riviera - Detroit facility and travel to customer locations, including outdoor demonstrations and trials.
- Availability for approximately one week of travel away from home per month, predominantly within the US, occasional international travel, and approximately two weeks of initial training in the UK.
- Valid passport and ability to undertake international travel.
Nice To Haves
- Experience in defense, counter-UAS, robotics, automotive, machine vision, or medical technology, particularly involving complex hardware and software systems.
Responsibilities
- Plan and deliver customer demonstrations and trials of counter-UAS systems, providing technical expertise to support new business opportunities.
- Guide customers through system assembly, setup, implementation, and operation.
- Diagnose and resolve mechanical, electrical, and software issues remotely by phone or video and in person at customer facilities and test sites.
- Work with customers and internal engineering teams to resolve complex technical challenges, refine repair processes, and improve technical support.
- Prepare, test, maintain, and manage demonstration equipment to ensure it is reliable and ready for customer engagements.
- Coordinate and carry out prototype and low-rate initial production builds, including assembly and testing.
- Write and maintain operating and support instructions, trial plans, and reports.
- Take practical ownership of day-to-day facility needs, including opening, securing, and locking the site, and coordinating occasional facility tasks.
Benefits
- Competitive salary starting from $110,000.
- Attractive annual bonus.
- Structured pay progression framework.
- 401(k) with employer-matched contributions of up to 6%.
- 20 days of paid vacation plus 10 public holidays.
- Healthcare and life insurance package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
