Technical Support Engineer Jobs

About The Position

Requirements

• High school diploma or equivalent required
• 2–5 years of technical support, IT support, or related experience
• Experience in troubleshooting hardware and software issues independently
• Ability to communicate technical information clearly to technical and non-technical users
• Experience working directly with customers in a technical support environment

Nice To Haves

• Associate or bachelor’s degree in Information Technology, Engineering, or related field
• Experience with automotive or vehicle network technologies
• Familiarity with CAN, LIN, Ethernet, and related communication protocols
• Experience supporting technical products in a fast-paced environment
• Experience mentoring or assisting junior technical staff

Responsibilities

• Provide technical support for hardware, software, and vehicle network-related issues
• Independently troubleshoot complex customer issues and technical escalations
• Assist customers with hardware setup, software installation, and configuration of ICS products
• Create and troubleshoot simulation and testing environments to emulate customer systems
• Perform wiring and network setup activities
• Process and install customer software license requests
• Diagnose hardware failures and assess repair or testing requirements
• Analyze and reproduce customer-reported issues in testing environments
• Document hardware and software issues for Quality Assurance and Development teams
• Collaborate with Engineering and Quality Assurance teams to resolve technical issues
• Use ICS hardware and software to create customer project and testing setups
• Support advanced vehicle network interfaces and protocols including CAN, CAN-FD, LIN, Ethernet, and ISO9141/KW2K
• Provide timely communication and technical updates to customers and internal stakeholders
• Assist in training or mentoring less experienced support engineers
• Manage multiple support cases and priorities with minimal supervision