Technical Support Engineer Jobs

About The Position

Requirements

• 10+ years semiconductor equipment experience.
• Advanced knowledge of DDP platforms and chamber technologies.
• Proven track record leading high-impact customer escalations.
• Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.
• Demonstrated leadership without direct authority.
• Expert troubleshooting of hardware, software, process, and plasma-related issues.
• Strong understanding of: RF Systems, Gas Delivery Systems, Vacuum Systems, Thermal Systems, Chamber Hardware, Feature Files and Software Management.
• Advanced data analysis and problem-solving skills.
• Proficient in RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.

Responsibilities

• Manage/Own L1-L3 customer escalations from identification through closure.
• Establish containment, root cause, and permanent corrective actions.
• Drive daily execution and accountability across all stakeholders.
• Provide executive level communication and recovery plans.
• Ensure CRMs are actively managed with clear closure criteria.
• Lead strategic initiatives including: NPI support, Chamber recovery programs, Platform conversions and retrofits, Product performance improvement programs, CrossMatch implementation, Reliability improvement projects, IW cost reduction initiatives.
• Maintain ownership of fleet performance.
• Monitor uptime, MTBF, MTTR, defects, and utilization.
• Identify systemic issues before they become major customer impacts.
• Drive standardization and best practices across regions.
• Establish product roadmaps and support strategies.
• Serve as primary technical interface for major customer concerns.
• Build trusted advisor relationships.
• Present technical findings, recovery plans, and long-term solutions.
• Support executive customer reviews and working groups.
• Drive engineering engagement for critical issues.
• Present field issues at working groups.
• Lead validation of corrective actions.
• Drive fleet-wide implementation plans.
• Influence future product designs through field feedback.
• Create and maintain: BKMs, Knowledge Articles, Troubleshooting Guides, PM Procedures, Known Issue Databases (KIB).
• Ensure lessons learned are shared globally.
• Act as a safety champion.
• Drive PSER implementation.
• Support CEN execution and compliance efforts.
• Ensure safe work practices and risk mitigation.
• Mentor TPS and local service teams.
• Develop technical competency plans.
• Identify training gaps and drive closure.
• Build local FSO capability to reduce dependence on TPS intervention.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Programs and support that encourage personal and professional growth.
• Comprehensive benefits package.
• Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.