Team Lead Jobs

About The Position

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and support membership goals.
• Participate in sales and marketing events and complete marketing recaps and other required documentation.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support use of self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Assist members with transporting items, use cart retrieval equipment according to company policies, and maintain parking lot cleanliness.
• Maintain accounting records, files, transactions, and other required documentation according to accounting office procedures.
• Provide funds for register operations, prepare and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and oversee cash fund transfers.
• Investigate cash register and accounting office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities.
• Demonstrate and promote company policies, procedures, ethics, and integrity; help address ethical and compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and supporting work quality and timelines.
• Model respect, inclusion, integrity, customer service, accountability, learning, and continuous improvement; help develop and mentor associates.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.