CareSync Core Team Lead

Rome Health•City of Rome, NY

About The Position

Rome Health is seeking experienced operational leaders to serve as EMR Core Team Leads during the organization’s transition to the MEDITECH Electronic Medical Record (EMR) system. Core Team Leads act as departmental subject matter experts and representatives throughout implementation, partnering with MEDITECH, Rome Health leadership, project teams, application analysts, and operational stakeholders to ensure departmental workflows, requirements, and needs are represented in the new system. The role supports workflow design and decisions, testing, training, change management, and go-live readiness. Core Team Leads evaluate MEDITECH best-practice workflows for fit with departmental operations, identify gaps and improvement opportunities, and support adoption of the system and workflows. For MIS (Management Information Systems), responsibilities include coordinating end-user access and provisioning for Expanse, working with application teams and department heads to map role-based access, maintaining access templates and tracking tools, maintaining Universe-level dictionaries for printers and devices, running security audits, and monitoring background jobs and connections. For CMS (Corporate Management Software), the role coordinates CMS settings with Core Team Leads and MEDITECH Specialists, beginning with MEDITECH’s suggested settings and adjusting them as needed, and monitors dictionary-item propagation queues while helping resolve issues.

Requirements

Thorough understanding of departmental policies, procedures, workflows, and hospital operational processes.
Understanding of how departmental activities integrate with other hospital services and workflows.
Demonstrated ability to collaborate effectively with leaders, peers, and multidisciplinary teams.
Interest in healthcare technology and enthusiasm for using the EMR system to improve departmental and interdepartmental efficiency.
Strong communication skills, including the ability to listen, collaborate, and communicate change effectively.
Strong organization and ability to manage multiple priorities, meet deadlines, and support project activities.
Ability to positively influence and motivate colleagues without direct supervisory authority.
Ability to support organizational goals while representing departmental needs and priorities.

Responsibilities

Serve as the primary departmental representative and subject matter expert throughout the MEDITECH implementation.
Work with Application Team Leaders and other Core Team Leads to understand integrated processes and cross-department operational impacts.
Learn MEDITECH best-practice workflows and evaluate their alignment with departmental operations.
Identify workflow gaps and collaborate with project teams on solutions.
Document decisions when deviations from MEDITECH best practices are required.
Support communication and change management related to workflow changes and system adoption.
Review, validate, and assist with testing third-party interfaces, forms, reports, and claims.
Participate in data conversion activities, including mapping, testing, and validation as needed.
Review departmental reporting needs and assess existing internal and external reports for future-state requirements.
Develop testing scenarios for unit testing, integrated testing, and future system update testing.
Validate workflows, system functionality, and operational processes.
Develop and support departmental super-user and end-user training plans.
Assist with training preparation, user readiness, and adoption of new workflows.
Participate in legacy-system transition planning, including cutover planning, resource scheduling, department readiness, and go-live support planning.
Collaborate with operational leaders to communicate departmental needs, concerns, and implementation requirements.
Identify opportunities for workflow optimization and continuous improvement after implementation.
Support adoption of the new EMR system within assigned departments.
For MIS, lead and coordinate Expanse access and provisioning for end users.
For MIS, work with teams to map application access and with department heads to confirm role-based access requirements.
For MIS, create access mapping and tracking tools and role-based templates for individual users, which may be based on title, department, or job code.
For MIS, maintain Universe-level dictionaries for printers, devices, and printer lists; run security audits; and monitor background jobs and connections to identify and resolve issues.
For CMS, coordinate application of CMS settings with Core Team Leads and MEDITECH Specialists, starting with MEDITECH’s suggested settings and modifying them as needed.
For CMS, monitor dictionary-item propagation queues from the Standards ring to the Target ring and work with Team Leads to remediate issues.